Customer Care Specialist

Company: Kelly Services Position Title: Customer Care Specialist I Type: Temp-to-Perm Location: Remote (see state exceptions below) Training Schedule: 8:00a-5:00p ET M-F Shifts will be determined during training – available shifts are: 8:30am to 5:00pm 9:30am to 6:00pm 10:00am to 7:00pm 11:00am to 8:00pm 12:00pm to 9:00pm 1:00pm to 10:00pm Contact Center Customer Service Inbound/Outbound I – Customer Care Specialist I About The Role Kelly Services is seeking a dedicated Customer Care Specialist I to join our team supporting our global Client. As the voice of our organization and clients, you will deliver an exceptional customer experience—listening, problem-solving, and proactively addressing the needs of our customers. Remote Work Notice Remote candidates are welcome except those residing in : AK, AZ, CA, CO, D.C., HI, IL, NJ, NY, VT, WA, WY. Job Purpose Provides front line, direct contact with customers when filing claims over the phone. Informs customers of the organization’s products and/or services. Primary Job Accountabilities/Responsibilities Files claims by collecting pertinent information from customers. Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed. Processes and determines coverage by reviewing forms and other applicable records. Maintains professionalism and effectively interacts with all contacts, both internal and external. Maintains department quality standards and performs job duties as directed by supervisor Basic Qualifications Required - Experience, Skills, and Knowledge High School diploma or GED equivalent Minimum of 6 months of customer service experience (Call Center Preferred) Other Requirements: Excellent Customer Service skills Excellent verbal and written communication skills Basic problem-solving skills Experience with Microsoft based programs and computer products An acute attention to detail/accuracy and effective note taking/documenting skills Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs. Preferred Experience, Skills, and Knowledge Experience in similar customer service function or call center experience. Focus on Customers - Demonstrates professionalism when dealing with customers. Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services. Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change. Learn Continuously - Applies learning from past experiences and continuously seeks new information and asks questions. Demonstrates minimum typing speed of 35 words per minute. Ready to make a difference? Apply today with Kelly Services and help us exceed our customers’ expectations! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.