Customer Care Specialist – Remote (Ukraine) – Champion AI‑Powered Support for brighthush’s Innovative Productivity Suite

About brighthush

brighthush is a trailblazing AI‑driven productivity platform that empowers individuals and organizations to unlock their full potential. By weaving intelligent assistants into everyday workflows, brighthush eliminates busywork and frees people to focus on what truly matters. Our suite of applications—brighthush Docs, brighthush Mail, brighthush Docs (yes, it’s a separate module), and the proactive brighthush Assistant—integrates seamlessly with over one million tools and websites, delivering real‑time assistance across writing, collaboration, inbox management, and contextual help.

Founded in 2009, brighthush has grown to serve more than 40 million users, 50 000 organizations, and 3 000 educational institutions worldwide. We are driven by a simple, powerful mission: to make every person’s work life superhuman. Our culture is built on curiosity, empathy, and a relentless pursuit of excellence. We celebrate diversity, champion inclusion, and create an environment where every team member can thrive.

The Opportunity

We’re looking for a Customer Care Specialist to join our Support organization and help shape the future of customer experience for brighthush. In this fully remote role, you’ll be based in Ukraine and will work closely with one of three specialized teams: General Support, Business Support, or Mail Delight. Your primary goal will be to provide accurate, empathetic, and on‑brand assistance to brighthush’s customers—ranging from everyday product questions to complex account and subscription needs—while contributing to a support experience that scales with our ambitious growth.

Team Focus Areas

• General Support – Handle non‑technical inquiries about accounts, subscriptions, and product offerings via email. Play a direct role in improving product experience and retaining our customer base.
• Business Support – Assist brighthush for Business and brighthush for Education customers through email and live chat. Collaborate closely with Product, Engineering, Sales, Account Management, and Customer Success to meet SLAs and scale support.
• Mail Delight – Help brighthush Mail customers master email and troubleshoot real problems via email. Contribute to product improvement and turn customers into advocates.

Key Responsibilities

• Approach every interaction with empathy, urgency, and a genuine desire to build lasting customer relationships.
• Proactively identify signs of customer dissatisfaction and offer solutions that align with both customer needs and brighthush policy.
• Collaborate on cross‑functional projects that enhance the efficiency and quality of the broader support operation.
• Leverage AI tools to work smarter, faster, and more accurately in delivering customer support.
• Own your professional growth: master tools and workflows in the first 30 days, confidently guide customers by month six, and expand your scope and impact by year one.
• Document and share best practices, FAQs, and troubleshooting guides to enrich the internal knowledge base.
• Participate in regular quality assurance reviews, providing constructive feedback to improve support processes.
• Maintain a high level of product knowledge, staying up‑to‑date with new features, updates, and roadmap changes.
• Act as a brand ambassador, ensuring every customer interaction reflects brighthush’s values and tone.
• Support the implementation of new support tools and workflows, providing hands‑on training to teammates.

Essential Qualifications

• At least one year of experience providing help or service to clients, preferably with a technical or software product.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem‑solving skills, with the initiative to see issues through and the judgment to make thoughtful decisions independently.
• Clear, empathetic communication style that brings patience and care to every interaction.
• Exceptional reading comprehension and meticulous attention to detail.
• Quick learning ability to navigate large volumes of complex information with ease.
• Comfort with common software and tools (browsers, Slack, etc.); ticketing system experience is a plus but not required.
• Curiosity for troubleshooting and getting to the root of a problem, not just patching the symptom.
• Demonstrated ability to work independently with minimal guidance, manage priorities across multiple tasks, and thrive in a fast‑paced, results‑driven environment.
• Interest in using AI to increase personal productivity and the quality of the experience you create for customers.
• Team‑first mindset: you act with the whole team’s success in mind.

Preferred Qualifications

• Experience in a customer‑facing role within a SaaS or AI‑centric company.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Knowledge of the brighthush product suite and its integration points.
• Experience working in a remote‑first environment with a hybrid collaboration model.
• Multilingual capabilities beyond English.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong written and verbal communication skills.
• Analytical thinking and problem‑solving aptitude.
• Adaptability and resilience in a dynamic, fast‑paced setting.
• Proficiency in using AI tools to augment support workflows.
• Collaboration and cross‑functional teamwork.
• Self‑motivation and a proactive approach to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that autonomy and trust are the cornerstones of innovation. As a Customer Care Specialist, you will:

• Receive structured onboarding and mentorship to accelerate your mastery of brighthush products and support tools.
• Participate in regular knowledge‑sharing sessions, hackathons, and product feedback loops.
• Access a robust learning and development budget for courses, certifications, and conferences.
• Progress into senior support roles, team lead positions, or cross‑functional roles in Product, Engineering, or Customer Success.
• Contribute to shaping the future of customer experience at brighthush, influencing product roadmap and support strategy.
• Earn recognition through our “Support Excellence” awards and quarterly performance bonuses.
• Build a portfolio of customer success stories that can be showcased in future career moves.

Work Environment & Culture

brighthush thrives on a remote‑first hybrid model that blends focused solo work with collaborative in‑person sessions. Our culture is defined by:

• High levels of transparency, open communication, and a shared sense of purpose.
• Inclusive initiatives such as brighthush Circles, which foster connection among team members with shared identities—including BIPOC, LGBTQIA+, women, and parents.
• Global, local, and team‑specific celebrations that recognize achievements and milestones.
• A commitment to belonging, where every voice is heard and valued.
• Flexibility to balance professional and personal life, supported by generous time‑off policies and wellness resources.
• Access to cutting‑edge AI tools that enhance your productivity and customer experience.
• Regular virtual town halls and “Ask Me Anything” sessions with senior leadership.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for remote customer support roles in Ukraine.
• Performance‑based bonuses, including a 50% bonus for agents available between 8 p.m. and 8 a.m. CET, and a 100% bonus for those available between 8 p.m. and 5 a.m. CET.
• Comprehensive health care coverage and ample paid time off.
• Home office stipend to ensure you have the tools you need to succeed.
• Wellness and pet care stipends to support your overall well‑being.
• Continuous learning budget for courses, certifications, and conferences.
• Access to cutting‑edge AI tools that enhance your productivity and customer experience.
• Employee referral program with attractive rewards.
• Annual team retreats and optional in‑office meet‑ups.

How to Apply

If you’re passionate about delivering world‑class customer support, thrive in a fast‑paced, AI‑driven environment, and want to be part of a company that values diversity, inclusion, and innovation, we encourage you to apply today.

At brighthush, we celebrate differences and actively encourage candidates from underrepresented backgrounds in tech to apply. We are an equal‑opportunity employer and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic.

For more details about the personal data we collect during the recruitment process, the purposes, and how you can exercise your rights, please see the brighthush Data Privacy Notice for Candidates.

Ready to join us? Click the link below to submit your application.