Customer Care Supervisor

To ensure the achievement of daily production goals, the full-time remote Customer Care Supervisor will manage team performance, execute talent management responsibilities, and provide subject matter expertise for escalated issues and project support. Key responsibilities Monitor and manage team workload, quality metrics, and efficiency to meet service levels and member needs Execute talent management tasks including goal setting, performance reviews, and training for team members Provide subject matter expertise to stakeholders through project leadership and resolution of escalated client issues Required qualifications Bachelor's degree in Business, Healthcare, or a related field, or equivalent work experience At least 3 years of experience in Operations Management, Pharmacy Benefit Management, or a related field Eligibility to work in the United States without the need for work visa or residency sponsorship Experience in a highly regulated market Demonstrated ability to build relationships across teams Experience: 3 years required