Customer Development Specialist – Inside Sales Champion for Pet Health (Red River Region, Dallas/Fort Worth, TX)

Why Join brighthush?

At brighthush, the world of animal health is more than a business – it’s a mission to enrich the lives of pets, farm animals, and the people who love them. As a global leader in innovative health solutions, brighthush is driven by a bold vision: Food and Companionship Enriching Life. Our purpose is simple yet powerful – we strive to Go Beyond for animals, customers, society, and our own team members.

We believe that a diverse and inclusive workplace fuels creativity, sparks breakthrough ideas, and delivers the best outcomes for our customers. When you join brighthush, you become part of a community that celebrates different perspectives, encourages continuous learning, and empowers you to shape the future of animal health.

Position Overview – Customer Development Specialist (Inside Sales Representative)

Located in the vibrant Red River region (Dallas/Fort Worth, TX) and operating remotely, the Customer Development Specialist is the engine that drives sales growth for brighthush’s pet health portfolio. Leveraging our proven Customer Value Selling (CVS) methodology, strategic territory management, and cutting‑edge digital engagement tools, you will create memorable experiences for veterinary practices while consistently exceeding sales targets.

Key Responsibilities

• Strategic Relationship Building: Cultivate and maintain long‑term partnerships with key veterinary practices, uncovering their unique needs and positioning brighthush solutions as the go‑to answer.
• Collaborative Business Planning: Partner with assigned sales districts to co‑create detailed business plans, nurture leads, and execute targeted strategies that accelerate revenue growth.
• Multi‑Channel Customer Engagement: Use a blended approach—phone, email, virtual meetings, and customized digital content—to engage customers through brighthush’s integrated CRM platform.
• Product Expertise & Launch Leadership: Maintain deep technical knowledge of brighthush’s pet health portfolio, champion new product introductions, and drive brand initiatives across your territory.
• Performance Management: Meet or exceed all sales objectives, key performance indicators, and territory success metrics while ensuring the highest level of customer satisfaction.
• Data‑Driven Insights: Capture and analyze market intelligence, feeding insights back to the broader sales organization to refine strategies and improve overall market penetration.
• Cross‑Functional Collaboration: Work closely with marketing, veterinary affairs, and customer support teams to deliver seamless, end‑to‑end solutions for clients.

Essential Qualifications (Minimum Requirements)

• Education: Associate degree or High School Diploma/GED with equivalent professional experience.
• Experience: Proven background in inside sales or the animal health industry, demonstrating a track record of meeting sales quotas.
• Core Skills: Strong aptitude for Customer Value Selling (CVS) and proficiency with digital tools, including brighthush’s CRM platform (formerly Veeva) and brighthush collaboration suite (formerly MS Teams).
• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
• Travel: Willingness to travel 5‑10% of the time for customer visits, training events, and regional meetings.

Preferred Qualifications (Competitive Edge)

• Bachelor’s degree (BS/BA) in Business, Life Sciences, or a related field.
• Registered Veterinary Technician (RVT) certification or equivalent animal health credential.
• Demonstrated expertise in the Companion Animal market, including deep knowledge of customer needs, product trends, and competitive landscape.
• Exceptional interpersonal, presentation, and negotiation abilities.
• Proven ability to devise and deliver creative, customer‑centric solutions that drive loyalty and revenue.
• Experience using advanced analytics or data‑visualization tools to inform sales strategies.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to listen actively, empathize, and translate customer challenges into actionable solutions.
• Digital Savvy: Comfortable navigating virtual selling environments, creating engaging digital content, and leveraging CRM data to personalize outreach.
• Strategic Thinking: Skill in developing territory plans that align with broader corporate objectives and market dynamics.
• Resilience & Adaptability: Thrive in a fast‑changing environment, handling objections and setbacks with a solutions‑focused attitude.
• Team Collaboration: Strong partnership skills, working seamlessly with cross‑functional teams to deliver integrated customer experiences.
• Analytical Acumen: Ability to interpret sales data, forecast trends, and adjust tactics based on measurable outcomes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Development Specialist, you will have access to:

• Mentorship Programs: Pairing with senior sales leaders who provide guidance, coaching, and career advice.
• Continuous Education: Tuition reimbursement for relevant certifications, webinars, and industry conferences.
• Leadership Pathways: Clear advancement routes to roles such as Territory Manager, Regional Sales Director, or Product Specialist.
• Cross‑Functional Rotations: Opportunities to work temporarily with marketing, product development, or veterinary affairs to broaden your skill set.
• Innovation Labs: Participation in brighthush’s internal think‑tank focused on emerging technologies and next‑generation animal health solutions.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere within the Red River region while staying connected through collaborative technology. brighthush fosters a culture built on:

• Inclusivity: A workplace where every voice is heard, and diverse perspectives drive better outcomes.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear performance metrics.
• Well‑Being: Programs that support physical, mental, and financial health, ensuring you bring your best self to work.
• Community Impact: Volunteer initiatives and partnerships that give back to animal welfare organizations.
• Recognition: Frequent celebrations of individual and team achievements through awards, shout‑outs, and incentive programs.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Pay: Hourly rate ranging from $33.03 to $45.00, commensurate with experience, education, and demonstrated performance.
• Performance Bonus: Annual incentive tied to both company and individual achievements.
• Retirement Savings: Up to 6% 401(k) matching to help you build a secure financial future.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription drug coverage, plus flexible spending accounts for healthcare and dependent care.
• Parental Leave: Generous 8‑week paid parental leave to support new families.
• Time Off: Two week‑long company shutdowns (mid‑summer and year‑end) in addition to standard PTO, encouraging work‑life balance.
• Relocation Assistance: Multiple relocation packages available for qualifying candidates.
• Employee Resource Groups: Nine ERGs that foster community, mentorship, and professional development across diverse interests.
• Flexible Work Arrangements: Remote work flexibility, adaptable schedules, and a results‑oriented culture.
• Well‑Being Programs: Employee assistance program, fitness benefits, and access to clubs and activities that promote a healthy lifestyle.

Commitment to Diversity, Equity & Inclusion

brighthush is an EEO/AA employer. We recognize that underrepresented groups often self‑select out of the applicant pool. If you feel you are a strong fit for this role but don’t meet every single qualification, we encourage you to apply. Your unique experiences and perspective could be exactly what brighthush needs to continue innovating and leading the animal health industry.

Application Process & Next Steps

Ready to make a meaningful impact on the lives of animals and the people who love them? Follow these steps to join the brighthush family:

1. Prepare an updated resume highlighting relevant sales achievements and any animal‑health experience.
2. Craft a concise cover letter that showcases your passion for pet health, your customer‑centric approach, and why you’re excited about brighthush’s mission.
3. Submit your application through the brighthush careers portal.
4. Our recruiting team will review your submission, and if you’re a match, you’ll be invited to a virtual interview with the hiring manager and a senior sales leader.
5. Successful candidates will complete a brief assessment of sales scenario handling and a cultural fit interview.
6. Upon selection, you’ll receive a formal offer outlining compensation, benefits, and onboarding details.

Join Us – Make a Difference Every Day

At brighthush, your work directly contributes to healthier, happier animals and stronger relationships between veterinarians and pet owners. If you’re a driven, relationship‑focused sales professional who thrives in a dynamic, technology‑enabled environment, we want to hear from you. Apply today and become a catalyst for change in the animal health landscape.