Customer Education Specialist

## Job Description:

Customer Education Specialist

Location:

Remote (home office, with travel as needed)

Reports to:

Director of Customer Success

Works closely with:

Product, Customer Success/Services, Support

Company & Market Context

MiniSoft Inc. provides the leading collections software and consulting to the world's largest law firms throughout the globe. With over 300 law firms spread across North America, Europe, Africa, Asia, and Australia, MiniSoft serves an incredibly diverse and far-reaching global audience. MiniSoft Inc. is a remote company with all employees working primarily from home offices.

Role Summary

The Training Department plays a crucial role in connecting our customers to our software. We are looking for an organized, flexible, and experienced Software Trainer to join our company. In this role, you will execute training plans, develop training materials, and schedule classes with our various firms to provide software instruction to their employees. You will review results and trainee feedback to provide solutions that improve materials and classes, as well as identify and assist in the development of additional training and software improvement opportunities. This position requires excellent presentation and communication skills, as you will be meeting with management personnel and software users to understand the needs of each organization and tailor the agenda accordingly. When not physically at a customer site, you will provide online training, support our current customer base, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Key Responsibilities

* Provide remote learning courses to firms globally* Conduct onsite/in-person training and consulting for US and Canadian firms, with occasional international travel* Accompany colleagues to trade shows, user groups, and networking events* Assist firms with best practice solutions and custom consulting projects* Design and present engaging product webinars* Assist in the evolution of new training practices and solutions to ensure customer success* Serve as a key training resource for internal MiniSoft colleagues

What You Bring (Required)

* Bachelor's degree or prior professional experience preferred* Strong verbal and written communication skills* Engaging presentation skills and style* Experience teaching or delivering training to diverse audiences* Ability to flexibly generate and execute training agendas* Ability to self-manage and perform responsibly in a remote environment* Working knowledge of Microsoft Office products* Customer service oriented mindset

Strongly Preferred

* General knowledge of web-based conferencing platforms (e.g., Webex, Zoom)* Educational content creation experience

Working Conditions

MiniSoft is a remote company. The Training Specialist will work from a home office providing web-based training. This position is a traveling role under normal conditions; however, the role will initially remain remote while your skills and knowledge are assessed. As your comfort level grows, so too will travel opportunities. During peak periods, this role may occasionally require up to 80% travel.

Performance Review Competencies

* Presentation Skills* Customer Focus* Interpersonal Savvy* Dealing With Ambiguity* Technical Learning