Customer Engagement Specialist – Remote, Full‑Cycle Moving Services & Relationship Management

Welcome to brighthush – Where People‑Centric Logistics Meet Innovation

At brighthush, we are redefining the way households and businesses experience relocation. As a leading transportation cooperative, we partner with a nationwide network of agents and van operators to deliver household goods, specialty logistics, and transportation services across the United States and beyond. Our cooperative model is built on collaboration, shared success, and long‑term relationships with agents, customers, and employees alike. If you thrive in a fast‑paced, people‑focused environment and love turning a stressful move into a smooth, confidence‑building journey, you’ve found your next career home.

Position Overview – Customer Engagement Specialist (Remote)

We are seeking a motivated Customer Engagement Specialist to serve as the first point of contact for prospective moving customers. In this role, you will guide customers through the initial stages of planning their move, answer questions, provide preliminary estimates, and schedule appointments with our extensive agent network. While the position is fully remote, occasional on‑site attendance may be required for projects, training sessions, special events, or other business‑critical activities.

Work Arrangement & Schedule

• Remote work with a preference for candidates located in the St. Louis metropolitan area.
• We hire in Missouri, Illinois, Tennessee, Arkansas, Georgia, Florida, North Carolina, Texas, and Indiana.
• Core hours: 11:00 a.m. – 8:00 p.m. CST.
• One weekend per month on‑call rotation, plus holiday support as needed.

Key Responsibilities – What Your Day Will Look Like

• Inbound & Outbound Communication: Answer incoming calls, return outbound leads, and respond to electronic inquiries from potential moving customers.
• Discovery & Qualification: Ask thoughtful, open‑ended questions to uncover customers’ moving timelines, destinations, special items, and service preferences.
• Appointment Scheduling: Coordinate survey appointments and arrange for moving quotes by liaising with customers, agents, and surveyors.
• Education & Guidance: Clearly explain the moving process, set realistic expectations, and introduce customers to the full suite of services offered by brighthush.
• Preliminary Estimating: Provide accurate, preliminary cost estimates for core moving services when appropriate.
• Objection Handling: Address concerns, resolve objections, and reassure customers throughout the early stages of their relocation journey.
• Record Management: Maintain up‑to‑date, accurate customer records in our CRM system, ensuring data integrity and compliance.
• Referral & Escalation: Connect customers with specialized resources when needs fall outside the scope of the engagement team, and escalate complex issues to supervisors promptly.
• Performance Targets: Meet or exceed individual and team metrics related to call volume, conversion rates, appointment setting, and customer satisfaction.
• Team Collaboration: Share insights, best practices, and feedback with peers and leadership to continuously improve processes.

Required Qualifications – The Foundations You’ll Bring

• High school diploma or equivalent (GED accepted).
• 1–2 years of experience in a customer‑facing role such as call center, sales, or service support.
• Legally authorized to work in the United States on a permanent basis (no visa sponsorship available).

Preferred Skills & Attributes – What Will Set You Apart

• Demonstrated experience handling both inbound and outbound customer calls.
• Exceptional verbal communication and active‑listening abilities.
• Natural talent for building rapport quickly and making customers feel comfortable.
• Confidence in navigating objections and turning concerns into opportunities.
• Strong attention to detail, especially when entering data into CRM platforms.
• Effective time‑management skills and the ability to prioritize multiple tasks.
• Comfort with fast‑paced, goal‑oriented environments and a willingness to adapt to evolving processes.
• Tech‑savvy: proficiency with standard office software and a willingness to learn proprietary systems.

How You’ll Succeed – Traits of Top Performers

• Customer‑Centric Mindset: Genuine desire to help people navigate a major life transition.
• Communication Excellence: Ability to convey complex information in a clear, friendly manner.
• High Energy & Motivation: Self‑driven, goal‑oriented, and enthusiastic about hitting targets.
• Feedback‑Friendly: Open to asking questions, receiving coaching, and continuously improving.
• Resilience: Comfortable handling objections and turning challenges into positive outcomes.
• Detail Orientation: Meticulous record‑keeping and follow‑through on commitments.
• Adaptability: Willingness to learn new responsibilities, tools, and processes as the business evolves.
• Collaboration & Independence: Ability to thrive in a team setting while also delivering results autonomously.

Compensation, Perks & Benefits – Investing in Your Well‑Being

While exact salary ranges are market‑dependent, brighthush offers a competitive compensation package that reflects your experience and performance. In addition to base pay, you’ll have access to a comprehensive benefits suite designed to support health, financial security, and work‑life balance:

• Medical, Dental, and Vision Insurance: Multiple plan options to suit your needs.
• Retirement Savings: 401(k) plan with company match to help you build a secure future.
• Paid Time Off & Holidays: Generous vacation accrual, paid holidays, and flexible scheduling.
• Parental & Family Leave: Paid leave for new parents and family care situations.
• Employee Assistance Programs: Confidential counseling, wellness resources, and mental‑health support.
• Learning & Development: Access to online training platforms, certifications, and internal mentorship programs.
• Performance Incentives: Quarterly bonuses tied to individual and team achievements.
• Remote Work Stipend: Support for home office setup, internet, and ergonomic equipment.

Culture & Work Environment – The brighthush Experience

At brighthush, we believe that a supportive, inclusive culture fuels exceptional performance. Our remote‑first philosophy empowers you to work from anywhere within our hiring states while staying connected through regular virtual huddles, collaborative tools, and occasional in‑person meet‑ups. We celebrate diversity, champion transparency, and encourage every team member to bring their authentic self to work.

Key cultural pillars include:

• Collaboration: Cross‑functional teams share knowledge and celebrate wins together.
• Innovation: We continuously refine our processes and technology to deliver a superior customer experience.
• Accountability: Clear goals, measurable metrics, and constructive feedback keep us moving forward.
• Growth Mindset: Professional development is a priority; we invest in your career trajectory.

Career Path & Advancement – Your Future at brighthush

Starting as a Customer Engagement Specialist opens doors to a variety of career pathways within the organization:

• Senior Customer Engagement Specialist: Lead complex accounts, mentor new hires, and influence process improvements.
• Team Lead / Supervisor: Oversee a group of specialists, manage performance metrics, and drive team success.
• Operations Analyst: Dive deeper into data, optimize workflow efficiencies, and support strategic initiatives.
• Sales & Business Development Roles: Transition into full‑cycle sales, account management, or regional partnership positions.
• Training & Enablement Specialist: Design and deliver onboarding programs for new hires across the organization.

Our internal mobility program encourages you to explore these avenues, and we provide tuition reimbursement, certification funding, and leadership development workshops to help you achieve your goals.

Application Process – Join the brighthush Family

Ready to make a meaningful impact on the lives of families embarking on a new chapter? Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting relevant customer service or sales experience.
2. Craft a concise cover letter that showcases your communication style and why you’re passionate about helping people move.
3. Submit your application through our career portal.
4. Complete a brief online assessment designed to gauge your problem‑solving and communication skills.
5. Participate in a virtual interview with a hiring manager and a member of the team to discuss your fit and answer any questions you may have.

We review applications on a rolling basis, so early submission is encouraged. If you meet the qualifications and share our commitment to exceptional customer experiences, we look forward to meeting you.

Take the Next Step – Apply Today

At brighthush, your voice matters, your growth is supported, and your success is celebrated. Join us in delivering peace of mind to millions of moving customers across the nation.