Customer Experience Assistant
Come as you are. Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. About Enartia (part of team.blue) - Enartia comprises Papaki and Top.Host, recognised leaders in the GR domain registration and web hosting services in Greece. - We operate in a fully remote setup, offering you the freedom to work from home. - Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos, and freelancers, with WOW online solutions. - We utilise the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. - We provide top-quality services to our customers, and at the same time, aim to create innovation and change. Job Overview - We are looking for a 1st Level Support Specialist who will provide customer support through tickets, phone, and chat. - Consult customers on how to improve their services and forward client feedback and their concerns so that services can be improved. Responsibilities - Provide technical support for Hosting, Domain, and related services through tickets/chat/phone - Provide support for Entry Level Sales and Billing Requests - Report bugs to Developers - Partial infrastructure monitoring - Issue reporting to the Infrastructure Team and Manager - Handling cross-selling / up-selling - Consult Customers for developing their services - Provide customer feedback to improve products, services, and customer satisfaction. - Among other duties, periodically shall act outside basic responsibilities to help the company’s main target as well as develop within it. Skills & Qualifications - Provide professional and friendly customer support. - Accuracy and efficiency when responding to incoming customer inquiries - Willingness to confront and resolve a wide range of customer problems, from basic to advanced complexity. - Knowledge of Linux/Windows operating systems. - Knowledge of hosting services and domain names. - Expertise with Plesk, Cpanel, WHM - Familiar with common CMS (WordPress, Joomla, etc) - Problem-solving skills. - Self-leadership skills and ability to take initiative. - Cooperation skills and team spirit. - Exceptional written and verbal communication skills in Greek and English. - Excellent time management skills Special working Conditions - For this role, working hours are fully remote and working in shifts. ESG - At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. - Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. - Interested in learning more about our