Customer Experience Assistant – Bilingual Technical Support & Sales Enablement for Hosting & Cloud Solutions

Join brighthush – Empowering Digital Presence Across the Globe

At brighthush, we are on a mission to make the internet accessible, reliable, and effortless for businesses and individuals alike. As a leading provider of domain registration, web hosting, WordPress, and cloud services, we combine cutting‑edge technology with a customer‑first mindset. Our portfolio of brands serves millions of users worldwide, and we are proud to operate with a fully remote, culturally diverse team that values flexibility, continuous learning, and collaboration.

We are expanding our front‑line support team and are looking for a dynamic, bilingual Customer Experience Assistant who can blend technical expertise with exceptional communication skills. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping customers succeed, this is the perfect opportunity to grow your career while working from anywhere in Greece.

Why This Role Is a Game‑Changer

As a Customer Experience Assistant at brighthush, you will be the voice of the company, guiding users through technical challenges, facilitating sales inquiries, and ensuring that every interaction leaves a lasting positive impression. Your contributions will directly impact customer satisfaction scores, churn rates, and the overall reputation of our brand family.

Key Responsibilities

• Technical Support Excellence: Diagnose, troubleshoot, and resolve issues related to Linux and Windows servers, shared hosting environments, domain management, and popular control panels such as Plesk, cPanel, and WHM.
• Sales Enablement: Respond promptly to inbound sales requests, provide product recommendations, and guide prospects through the purchasing process, ensuring a seamless conversion experience.
• Bug Reporting & Collaboration: Identify, document, and prioritize bugs or feature requests, working closely with engineering and product teams to accelerate resolution.
• Knowledge Base Contribution: Create and update clear, concise, and multilingual support articles, tutorials, and FAQs that empower customers to self‑solve common issues.
• Customer Advocacy: Gather feedback, spot trends, and champion the customer’s voice in internal meetings, helping shape product roadmaps and service improvements.
• Time Management & Prioritization: Balance multiple tickets, live chats, and phone calls while meeting service level agreements (SLAs) and maintaining high quality standards.

Essential Qualifications

• Proven experience (2+ years) in a technical support or customer service role within the web hosting, cloud, or SaaS industry.
• Strong working knowledge of Linux and Windows operating systems, including command‑line navigation, file permissions, and basic networking concepts.
• Hands‑on familiarity with hosting control panels: Plesk, cPanel, and WHM.
• Experience managing domains, DNS settings, and SSL certificates.
• Comfortable navigating and supporting popular content management systems (CMS) such as WordPress and Joomla.
• Fluent in both Greek and English, with excellent written and verbal communication skills.
• Demonstrated problem‑solving abilities, with a methodical approach to diagnosing complex technical issues.
• Strong organizational skills and the ability to prioritize tasks in a remote, fast‑moving environment.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
• Basic scripting knowledge (Bash, PowerShell, or Python) to automate routine tasks.
• Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
• Previous exposure to sales support or upselling in a technical context.
• Certification in Linux (LPIC‑1, CompTIA Linux+) or Windows (MCSA) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Analytical Thinking: Ability to break down complex problems into manageable steps and communicate solutions clearly.
• Effective Communication: Tailor technical explanations to non‑technical audiences in both Greek and English.
• Collaboration: Work closely with engineering, product, and sales teams across time zones.
• Adaptability: Thrive in a remote setting, self‑motivate, and quickly adapt to new tools and processes.
• Attention to Detail: Accurate documentation of tickets, bug reports, and knowledge‑base articles.

What You’ll Gain – Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As you master the day‑to‑day responsibilities, you’ll have access to:

• Mentorship Programs: Pairing with senior engineers and product managers to deepen technical expertise.
• Continuous Education: Reimbursement for industry‑relevant certifications, webinars, and online courses.
• Career Pathways: Clear progression routes toward Senior Support Engineer, Technical Account Manager, or Product Specialist roles.
• Cross‑Functional Projects: Opportunities to contribute to product testing, beta programs, and customer‑experience initiatives.
• Global Exposure: Interaction with an international client base, enhancing cultural competence and language proficiency.

Work Environment & Culture at brighthush

Remote‑First Philosophy: Work from the comfort of your home office in Greece, whether you’re based in Athens, Thessaloniki, or a scenic coastal town. We provide a stipend for home‑office equipment and a reliable internet allowance.

Inclusive & Collaborative Culture: Our virtual “watercooler” channels, regular team‑building retreats, and monthly all‑hands meetings foster a sense of belonging and shared purpose.

Innovation‑Driven: We encourage curiosity and experimentation. Got an idea to improve a workflow or a new tool that could boost efficiency? Share it, and you’ll see it implemented.

Work‑Life Balance: Flexible scheduling, generous paid time off, and a results‑oriented approach mean you can deliver excellence without sacrificing personal time.

Compensation, Perks & Benefits

• Competitive base salary aligned with market standards for mid‑level technical support roles in Greece.
• Performance‑based bonuses tied to customer satisfaction metrics and ticket resolution efficiency.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Annual professional development budget for courses, certifications, or conferences.
• Monthly wellness stipend for fitness, mental‑health apps, or ergonomic equipment.
• Employee assistance program (EAP) offering confidential counseling and support services.
• Access to the latest hardware and software tools needed to perform your job effectively.

How to Apply

If you are ready to become the trusted voice of brighthush and help shape the future of web hosting and cloud services, we want to hear from you. Submit your updated resume, a brief cover letter highlighting your relevant experience, and any supporting certifications through the link below.

Apply To This Job

Join Us and Make an Impact

At brighthush, every customer interaction is an opportunity to create value, build trust, and drive innovation. By joining our team, you’ll play a pivotal role in delivering world‑class support that empowers businesses to thrive online. Take the next step in your career—apply today and become part of a forward‑thinking, people‑centric organization that celebrates your success.