Customer Experience Associate – Remote, Full‑Time – Deliver Exceptional Service & Drive Customer Satisfaction at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on innovation, collaboration, and a relentless commitment to delivering world‑class experiences. With a global footprint that spans multiple industries, we empower our people to grow, learn, and make a tangible impact on the lives of our customers. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your contributions shape the future of the company.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the U.S. with a fully supported home‑office setup.
• Competitive Compensation: Earn up to $24.85 per hour, with opportunities for performance‑based increases.
• Comprehensive Benefits: 100% paid health insurance, medical, dental, and vision coverage starting on Day 1.
• Financial Wellness: 401(k) plan with employer match, FSA/HSA options, and a generous PTO policy.
• Growth & Development: Continuous learning programs, mentorship, and clear career pathways.
• Community & Culture: A supportive remote team environment that values collaboration, empathy, and innovation.

Key Responsibilities

As a Customer Experience Associate at brighthush, you will be the frontline ambassador for our brand, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Managing inbound customer inquiries via phone, chat, and email, providing timely and accurate solutions.
• Resolving product and service issues, escalating complex concerns to the appropriate internal teams when necessary.
• Documenting all customer interactions in our CRM system to maintain up‑to‑date records and ensure seamless handoffs.
• Providing detailed information about company policies, procedures, and product features to assist customers effectively.
• Analyzing customer feedback to identify trends, pain points, and opportunities for process improvement.
• Collaborating with cross‑functional teams—such as Sales, Product, and Technical Support—to deliver holistic solutions.
• Maintaining a positive, solution‑oriented attitude, even during high‑volume periods or challenging situations.
• Contributing to a supportive remote team culture by participating in virtual team meetings, knowledge‑sharing sessions, and continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service or call‑center experience, preferably in a remote setting.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent problem‑solving skills and the ability to think critically under pressure.
• Self‑motivated, organized, and capable of managing multiple tasks simultaneously.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Commitment to maintaining confidentiality and adhering to data‑privacy regulations.

Preferred Qualifications

• Experience in a B2B or SaaS environment.
• Knowledge of customer‑experience metrics (CSAT, NPS, CES) and experience using them to drive improvements.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.
• Prior exposure to troubleshooting technical issues or working with product teams.
• Demonstrated ability to work independently while remaining an active team player.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Empathy & Emotional Intelligence: Ability to understand and respond to customer emotions and needs.
• Adaptability: Comfortable navigating change and learning new tools or processes quickly.
• Attention to Detail: Accuracy in data entry, documentation, and follow‑up.
• Time Management: Prioritizing tasks effectively to meet or exceed service‑level agreements.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team dynamic.
• Analytical Thinking: Ability to interpret data, spot patterns, and recommend actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Experience Associate, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer‑service best practices, and soft‑skill development.
• Mentorship from senior customer‑experience leaders who will guide your professional journey.
• Cross‑departmental projects that expose you to different facets of the business, such as product management, marketing, and sales.
• Clear career pathways: Customer Experience Associate → Senior Associate → Team Lead → Manager → Director.
• Opportunities to lead process‑improvement initiatives, contributing directly to the company’s strategic goals.

Work Environment & Company Culture

brighthush fosters a culture of trust, transparency, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town‑hall meetings where leadership shares updates and celebrates wins.
• Monthly virtual coffee breaks that allow team members to connect informally.
• Employee resource groups that support diversity, equity, and inclusion.
• Regular feedback loops that empower employees to shape policies and processes.
• A commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation & Benefits

While the base hourly rate ranges up to $24.85, your total compensation package includes:

• Full‑time, 40‑hour work week with a competitive hourly wage.
• Health, dental, and vision insurance coverage starting on Day 1, with 100% employee premium coverage.
• 401(k) retirement plan with employer match to help secure your future.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options for out‑of‑pocket medical expenses.
• Generous Paid Time Off (PTO) policy, including vacation, sick leave, and personal days.
• Monthly internet stipend to support your home‑office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental‑health resources.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and growth.

Apply to this job at brighthush

Closing Statement

At brighthush, we’re not just building a company; we’re building a community of people who care deeply about delivering exceptional experiences. If you’re a proactive, customer‑focused professional who thrives in a remote, collaborative environment, we want to hear from you. Join us and help shape the future of customer experience while advancing your career in a supportive, growth‑oriented setting.