Customer Experience Specialist
Primary Job Accountabilities/Responsibilities
Customer center telephone consultation service
Receipt of claim & Inform of required documents
Confirmation and collection of insurance claim documents
Information on missing documents
Enter insurance claim details into the A/S400 system
Auto EW claim data management_HMC EW & CPO EW
Auto EW claim handling & checking_ HMC EW & CPO EW
AS400 Basic Data Management
Service networks management and registration
Market research and major automobile parts survey
Happy call and customer satisfaction O/B call
Required Experience, Skills, and Knowledge
Education, Certifications and Experience: At least 5 years of related experience
Previous Experience: - Strong customer service, interpersonal and communication skill - Good at documentation and figures - Strong responsibilities - Call center experience preferred
Knowledge and Skills: - Conversant with Microsoft Word, Excel and other Microsoft office programs - Strong customer service, interpersonal and communication skill - Possess a personal passion for after service, customer relationship partners and satisfaction - High understanding of the system and excellent adaptability. - Improve your automotive expertise step by step. - Quick work processing possible based on Office’s proficient functions
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.
At least 5 years of related experience; strong customer service, interpersonal, and communication skills; proficiency with Microsoft Word, Excel, and other Office programs; ability to manage documentation and figures.
Key Responsibilities
- handling telephone consultations
- managing insurance claims
- maintaining service networks
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft Office, AS400
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Korea or Dongcheon
- Languages: English
About Assurant
A global provider of insurance and risk management solutions. — Industry: Finance