Customer Experience Specialist – Flexible Remote Schedule, Career Growth, Client Relationship Management & Support at brighthush

About brighthush

brighthush is a forward‑thinking benefits partner that empowers union members, association clients, and their families with comprehensive supplemental benefit solutions. With a reputation for integrity, innovation, and a client‑first philosophy, brighthush has become a trusted name in the benefits industry. Our mission is simple: to simplify the benefits experience so that our clients can focus on what matters most—building stronger communities and supporting the people who serve them.

At brighthush, we believe that every team member is a catalyst for change. We invest in our people through continuous learning, mentorship, and a culture that celebrates collaboration, creativity, and accountability. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice is heard, your ideas are valued, and your growth is a priority.

Why brighthush?

In a world where benefits can feel overwhelming, brighthush stands out by turning complexity into clarity. We partner with unions and associations to provide tailored supplemental coverage—dental, vision, life, disability, and more—while ensuring that every member and family member receives personalized support. Our clients trust us to deliver accurate information, seamless enrollment, and proactive guidance. By joining brighthush, you become part of a mission‑driven organization that is redefining the benefits experience, one client at a time.

Role Overview

We are looking for a Customer Experience Specialist who thrives in a flexible, client‑centric environment. In this role, you will serve as the primary point of contact for union members and association clients, guiding them through information requests, scheduling virtual meetings, and providing enrollment support. Your focus will be on building long‑term relationships, ensuring a seamless experience, and contributing to the overall success of our client portfolio.

What sets this position apart is the emphasis on growth and flexibility. You will have the opportunity to shape your schedule around your life while advancing your career through hands‑on experience, mentorship, and access to industry‑leading training programs.

Day in the Life

• Morning Check‑In: Review the day’s client tickets, prioritize urgent inquiries, and set goals for the day.
• Client Outreach: Respond to emails, chat messages, and phone calls, providing clear, concise, and accurate information about benefit options.
• Virtual Meetings: Schedule, prepare, and conduct webinars or one‑on‑one virtual sessions, ensuring all technical and logistical aspects are handled smoothly.
• Data Management: Update client records in our CRM, verify data accuracy, and maintain compliance with privacy regulations.
• Team Collaboration: Participate in cross‑functional huddles with Sales, Marketing, and Operations to align on client goals and share insights.
• Continuous Improvement: Identify process gaps, propose solutions, and work with the team to implement enhancements.
• Wrap‑Up: Track performance metrics, document key takeaways, and plan for the next day.

Key Responsibilities

• Client Onboarding & Support: Assist new and existing union members and association clients with supplemental benefit enrollment, ensuring accurate data capture and timely processing.
• Information Management: Respond to client inquiries via email, chat, and phone, providing clear, concise, and accurate information about benefit options, coverage details, and enrollment procedures.
• Virtual Meeting Coordination: Schedule, prepare, and conduct virtual meetings and webinars, ensuring all technical and logistical aspects are handled smoothly.
• Relationship Building: Develop and maintain strong, trust‑based relationships with clients, acting as a reliable resource and advocate for their needs.
• Data Accuracy & Compliance: Maintain meticulous records in our CRM system, ensuring data integrity, compliance with privacy regulations, and adherence to internal policies.
• Continuous Improvement: Identify process gaps, propose solutions, and collaborate with cross‑functional teams to enhance the client experience.
• Team Collaboration: Work closely with Sales, Marketing, and Operations to align on client goals, share insights, and drive collective success.
• Performance Metrics: Track and report on key performance indicators such as client satisfaction scores, enrollment rates, and response times.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in customer service, client relations, or a related field.
• Strong verbal and written communication skills, with the ability to explain complex benefit concepts in simple terms.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, proactive, and comfortable working independently with minimal supervision.
• Commitment to delivering exceptional customer service and maintaining a positive, solution‑oriented attitude.

Preferred Qualifications

• Experience working with union members, association clients, or in the benefits industry.
• Knowledge of supplemental benefit products such as dental, vision, life, and disability insurance.
• Previous experience in a virtual or remote customer support role.
• Familiarity with data privacy regulations (e.g., HIPAA, GDPR).
• Demonstrated ability to analyze data and generate actionable insights.
• Multilingual capabilities are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients achieve their goals and a genuine interest in their well‑being.
• Problem‑Solving: Ability to troubleshoot issues quickly, think critically, and propose effective solutions.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving client needs.
• Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
• Time Management: Skilled at prioritizing tasks, meeting deadlines, and maintaining high productivity.
• Tech Savvy: Comfortable with virtual meeting platforms (Zoom, Teams), CRM software, and data entry.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward a fulfilling career. As a Customer Experience Specialist, you will:

• Access a structured onboarding program that covers product knowledge, customer service best practices, and industry trends.
• Participate in ongoing training modules, webinars, and workshops designed to deepen your expertise in benefits and client management.
• Receive mentorship from senior leaders who are committed to your professional development.
• Explore cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Be considered for advancement into roles such as Senior Client Success Manager, Team Lead, or Product Specialist.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, transparency, and continuous improvement. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools like Slack, Microsoft Teams, and Asana.
• A flexible schedule that respects work‑life balance.
• Regular virtual social events, wellness challenges, and community service initiatives.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Flexible work arrangements and remote work support.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job

Frequently Asked Questions

• What does remote work look like at brighthush? We operate on a remote‑first model, meaning you can work from any location that offers a reliable internet connection. We provide the necessary hardware, software, and support to ensure a seamless experience.
• How does brighthush support professional development? We offer a comprehensive learning portal, monthly workshops, and a mentorship program that pairs you with seasoned leaders across the organization.
• What is the typical career path for a Customer Experience Specialist? Many of our specialists advance to senior client success roles, team leadership, or specialized product positions, depending on their interests and performance.
• How does brighthush promote diversity and inclusion? We actively recruit from diverse talent pools, provide unconscious bias training, and celebrate cultural events through virtual gatherings.

Join brighthush Today

At brighthush, your work will directly impact the lives of thousands of union members and association families. You’ll join a team that values innovation, compassion, and continuous improvement. If you’re ready to bring your customer‑service expertise to a forward‑thinking benefits partner, we want to hear from you.

We look forward to welcoming you to the brighthush family!