Customer Experience Specialist – Remote, Bilingual (Spanish/English) – High‑Impact Call Center Role at brighthush, South Dakota

About brighthush

brighthush is a forward‑thinking leader in the communications and technology sector, dedicated to delivering seamless, innovative solutions that connect people and businesses across South Dakota and beyond. With a culture rooted in empowerment, collaboration, and continuous learning, we empower our team members to make a real difference in the lives of our customers every day. Whether you’re dialing into a call center, troubleshooting a technical issue, or guiding a customer through a billing question, you’ll be part of a mission that values empathy, excellence, and the relentless pursuit of customer delight.

Why Join brighthush?

• Remote Flexibility – Work from the comfort of your home with all the necessary computer and phone equipment supplied.
• Competitive Compensation – Base salary plus 5%–15% shift differentials for evening and weekend coverage.
• Comprehensive Benefits – Medical, dental, vision, paid time off, and a generous benefits package that includes free brighthush TV and internet for qualifying employees.
• Career Growth – Structured learning paths, mentorship programs, and opportunities to advance into supervisory or specialized technical roles.
• Inclusive Culture – A bilingual environment that celebrates Spanish and English fluency, ensuring every voice is heard and valued.
• Impactful Work – Every interaction you handle strengthens customer loyalty and shapes the future of brighthush’s service offerings.

Job Summary

As a Customer Experience Specialist at brighthush, you will be the frontline ambassador for our customers, delivering exceptional service in a fast‑paced, high‑volume call center environment. Your role will involve resolving inquiries related to internet, billing, cable, and phone services while building rapport, demonstrating empathy, and identifying opportunities to enhance customer satisfaction. You will manage multiple systems simultaneously, maintain accurate records, and contribute to continuous improvement initiatives.

Key Responsibilities

• Connect with customers via inbound and outbound calls, emails, and chat to provide timely, accurate solutions for product, service, and billing inquiries.
• Handle a continuous volume of back‑to‑back interactions, maintaining high efficiency and a consistently positive customer experience.
• Build rapport and demonstrate empathy, ensuring each customer feels heard and valued.
• Identify and recommend brighthush products and solutions tailored to individual customer needs, enhancing their understanding of our offerings.
• Utilize creative problem‑solving skills to troubleshoot technical and service issues, escalating complex cases when necessary.
• Follow up with customers in a timely manner to confirm resolution and gather feedback.
• Navigate multiple tools and systems (CRM, ticketing, knowledge base) to find resolutions and support customers seamlessly.
• Document all customer interactions, complaints, and actions taken in the system, ensuring accurate and up‑to‑date records.
• Maintain a strong knowledge base of brighthush products, services, and policies.
• Provide constructive feedback on internal tools and customer‑facing processes to drive continuous improvement.
• Participate in ongoing training to broaden skill sets and adapt to evolving customer demands.
• Model brighthush’s mission, vision, values, and Leadership Success Drivers, inspiring colleagues to do the same.
• Adhere to privacy guidelines and brighthush policies to protect customer data.
• Maintain reliable and predictable attendance, meeting shift requirements and coverage needs.
• Perform additional duties as assigned to support team and organizational goals.

Essential Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email, and computer skills.
• Proficiency with technology, including the internet and various applications.
• Prior experience in a service, support, or people‑focused role (e.g., customer service, technical support, healthcare, education).
• Strong verbal and written communication skills, with active listening and thoughtful response capabilities.
• Customer‑focused mindset: empathy, patience, and a genuine desire to understand and meet customer needs.
• Accountability and follow‑through to ensure positive outcomes for customers.
• Ability to manage multiple tasks and systems simultaneously in a high‑volume environment.
• Resilience and composure under pressure, with a proven track record of handling repetitive tasks while maintaining quality.

Preferred Qualifications

• Bilingual fluency in Spanish and English, with a strong preference for Spanish‑speaking candidates.
• Experience in a call center or contact center environment, including handling high call volumes and shift work.
• Knowledge of telecommunications products (internet, cable, phone) and billing processes.
• Prior exposure to CRM systems and ticketing platforms.
• Demonstrated ability to de‑escalate conflicts and resolve sensitive customer issues.
• Experience with data entry and documentation accuracy in a fast‑paced setting.

Skills & Competencies

• Communication – Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving – Analytical thinking to diagnose issues and propose effective solutions.
• Time Management – Prioritization and multitasking to meet performance metrics.
• Adaptability – Flexibility to adjust to changing processes, tools, and customer needs.
• Team Collaboration – Ability to work collaboratively with peers, supervisors, and cross‑functional teams.
• Customer‑Centricity – A passion for delivering outstanding service and fostering loyalty.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels innovation and success. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and technical troubleshooting.
• Mentorship from experienced supervisors and subject‑matter experts.
• Clear career pathways to roles such as Senior Specialist, Team Lead, Technical Support Engineer, or Product Specialist.
• Cross‑departmental projects that allow you to broaden your skill set and contribute to strategic initiatives.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s objectives.

Work Environment & Culture

Our remote call center environment is designed to support high performance while prioritizing employee well‑being:

• Fully equipped home office setup, including a high‑quality headset, ergonomic workstation, and reliable internet connection.
• Flexible shift scheduling that accommodates evening, weekend, and holiday coverage, with clear expectations and support.
• A culture of empowerment where you are encouraged to take initiative, suggest improvements, and make decisions that benefit the customer.
• Regular team huddles, virtual coffee breaks, and recognition programs that foster camaraderie and celebrate achievements.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all employees.

Compensation & Benefits

While specific figures may vary based on experience and shift, brighthush offers a competitive package that includes:

• Base salary with 5%–15% shift differentials for evening and weekend coverage.
• Health, dental, and vision insurance plans with generous coverage options.
• Paid time off (PTO) and holiday pay.
• Free brighthush TV and internet for eligible employees.
• Employee assistance programs, wellness resources, and mental health support.
• Retirement savings plan with company match.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in the lives of customers while advancing your career? Click the link below to submit your application and join the brighthush team.

Apply to brighthush Today

Conclusion

At brighthush, we’re more than a communications provider; we’re a community that thrives on connection, innovation, and service excellence. As a Customer Experience Specialist, you’ll be the face of that community, turning everyday interactions into lasting relationships. If you’re passionate about helping people, thrive in a fast‑paced environment, and want to grow with a company that values your voice, we want to hear from you. Apply now and start your journey with brighthush – where your impact is felt, your growth is supported, and your career is bright.