Customer Insights Specialist
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Contract Administration and Management Job Category: Professional All Job Posting Locations: Remote (US), West Chester, Pennsylvania, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, lessinvasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’sreimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while deliveringclinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Customer Insights Specialist- Orthopedics remote US. The Customer Insights Specialist (CIS) serves as a strategic business partner to the commercial organization, leveraging analytics, business intelligence, and customer data to identify growth opportunities, support contract strategy, and drive commercial decision-making. This individual translates complex data into actionable insights that help sales leaders, regional teams, and customers optimize performance and accelerate conversion opportunities. The CIS partners closely with Area Directors, Regional Managers, Sales Leadership, and cross-functional teams to deliver high-quality analytics, support strategic customer engagements, and advance opportunities through the commercial funnel. Key Responsibilities - Customer Analytics & Insight Generation - Analyze customer purchasing patterns, market share opportunities, pricing trends, and product utilization data. - Develop and present actionable recommendations that support customer growth and commercial strategy. - Translate complex datasets into clear, concise business insights for both internal and external stakeholders. - Create executive-level presentations and customer-facing materials that communicate findings and recommendations. - SourceView® Administration & Analytics - Validate, clean, and maintain customer datasets to ensure data integrity and accuracy. - Conduct customer analyses and opportunity assessments utilizing SourceView and other business intelligence platforms. - Ensure timely completion of customer requests, Salesforce cases, and reporting deliverables. -