Customer Master Data Specialist

Customer Master Data Specialist 12 Month Contract Remote This is a fully remote position, but must be willing to work Eastern Standard Time hours Pay Range: $20 - $25 per hour, W 2 Establishing and Maintaining Customer Master Data: - Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures. - Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information. - Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. - Contact customers to update registration information as needed for state, DEA, and veterinary licenses. - Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts. - Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals. - Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail. - Provide superior customer service and remain solution-driven with all customers. - Recommend new procedural solutions to improve any operational areas of focus. - Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities. Qualifications: - Associate or bachelor's degree preferred. High School diploma required. - 2 years Customer Service experience. - Knowledge and experience with SAP order to cash system functionality is preferred. - Proficient in Microsoft Office suite and web-based applications. - Phone system and Internet applications expertise. - Analytical and organizational skills, along with attention to detail and a high degree of accuracy. - Ability to manage time. - Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience. - High level of customer interaction: must be comfortable with speaking on the phone. - Problem-solving skills. - Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions. - Able to work both in a team environment and independently.