Customer Onboarding Specialist – Bilingual French & English – Micro & Small Fleet Focus – Accelerate Seamless Customer Success at brighthush

About brighthush

brighthush is a pioneering force in the fleet management and mobility solutions arena, empowering businesses of every size to streamline vehicle operations, cut costs, and elevate driver safety. With a comprehensive portfolio that spans cutting‑edge telematics, fuel management, route optimization, and real‑time analytics, brighthush has earned a reputation for delivering intuitive, data‑driven solutions that help clients drive smarter, safer, and more sustainably. Our technology is not just software; it’s a catalyst that transforms how companies manage their fleets, enabling them to focus on growth and innovation.

At brighthush, we believe that the heart of our success lies in our people. Our culture is built on collaboration, continuous learning, and an unwavering focus on customer success. We celebrate diversity, encourage bold ideas, and provide our teams with the tools and resources they need to grow both personally and professionally. As a global organization with a vibrant, inclusive workplace, brighthush offers a dynamic environment where every voice is heard and every idea has the potential to shape the future of fleet technology.

Why This Role Matters

As a Bilingual Customer Onboarding Specialist, you will be the first point of contact for our Micro and Small Fleet customers. You’ll guide them through a seamless, automated onboarding journey that sets the stage for long‑term success. By partnering closely with Sales, Product, and Support teams, you’ll ensure a frictionless transition from prospect to active user, while delivering exceptional service in both French and English. Your work will directly influence customer satisfaction, retention, and the overall success of brighthush’s mission to revolutionize fleet management.

Key Responsibilities

In this role, you will focus on the Micro and Small Fleet segment, where many core onboarding processes are automated. Your day‑to‑day tasks will include:

• Salesforce Queue Management: Monitor and prioritize customer applications, declines, and follow‑ups to maintain a smooth workflow.
• Early Engagement & Automation: Nurture new customers through automated email journeys and shared inbox communication with Sales representatives.
• Fleet Enrollment & Activation: Support the enrollment of new fleets and ensure timely activation of services.
• Account Setup & Data Validation: Execute account creation with meticulous attention to detail, ensuring data accuracy and compliance.
• Customer Education: Provide clear, concise onboarding instructions and basic program feature training during interactions.
• Issue Identification & Escalation: Detect potential roadblocks, document concerns, and collaborate with internal teams to resolve them swiftly.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support to guarantee a smooth transition from onboarding to ongoing service.
• Service Excellence: Deliver high‑quality customer service while managing onboarding timelines and expectations.

Essential Qualifications

• 0–2 years of customer service, onboarding, or related experience.
• Fluency in French and English, both written and spoken.
• Strong customer‑service orientation with a passion for delivering exceptional experiences.
• Excellent verbal and written communication skills.
• High attention to detail and a commitment to accuracy.
• Basic problem‑solving abilities and a proactive mindset.
• Time‑management and organizational skills to handle multiple priorities.
• Confidence in handling customer objections and questions.
• Familiarity with CRM and onboarding tools such as Salesforce, Siebel, or Genesys.
• Proficiency in Microsoft Office Suite and Google Workspace.

Preferred Qualifications

• Experience in the fleet management or automotive technology sector.
• Knowledge of telematics, fuel management, or related solutions.
• Experience with automated email marketing platforms.
• Previous exposure to data validation and quality assurance processes.
• Comfort with remote collaboration tools and virtual communication.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help customers succeed and a knack for building trust.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable improvements.
• Adaptability: Thrive in a fast‑moving environment with evolving processes and technologies.
• Team Player: Collaborate effectively with Sales, Product, and Support to achieve shared goals.
• Self‑Starter: Take initiative, manage your workload independently, and drive results.
• Communication: Articulate complex concepts in simple terms for both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Onboarding Specialist, you will:

• Gain deep product knowledge across our fleet management suite.
• Develop expertise in Salesforce and other industry‑standard tools.
• Participate in ongoing training programs, webinars, and certifications.
• Earn recognition through performance‑based bonuses and incentive plans.
• Progress to senior onboarding roles, Customer Success Manager, or Product Specialist positions.
• Contribute to process improvement initiatives and influence product roadmap decisions.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative workplace. Our values include:

• Customer Obsession: Every decision is driven by the goal of delivering value to our clients.
• Continuous Improvement: We encourage experimentation, learning from failures, and celebrating successes.
• Diversity & Inclusion: A diverse workforce fuels creativity and better solutions for our global customers.
• Work‑Life Balance: Flexible schedules, remote work options, and generous paid time off.
• Community Engagement: Volunteer opportunities, sustainability initiatives, and community partnerships.

Compensation & Benefits

While the base pay range for this position is $22.00 – $28.50 per hour, the total compensation package at brighthush is designed to reward performance, experience, and skill level. In addition to competitive base pay, you may be eligible for:

• Quarterly or annual performance bonuses.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Health savings account (HSA) and flexible spending account (FSA) options.
• Life and disability insurance coverage.
• Tuition reimbursement for relevant courses and certifications.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

If you are a bilingual French‑English professional with a passion for customer success and a knack for navigating automated onboarding systems, we want to hear from you. Bring your enthusiasm, curiosity, and commitment to excellence to brighthush and help shape the future of fleet management.

Ready to take the next step? Click the button below to submit your application and join a team that values innovation, collaboration, and customer impact.