Customer & Partner Advisory Boards Lead

Job Description:

• Define, develop, and manage a global CX Customer Advisory Board program
• Manage and nurture a community of customers as trusted advisors
• Define and champion a CX Partner Advisory Board across geographies
• Engage with and nurture practitioner programs such as Cisco Communities and Ask Cisco IQ
• Drive engagement from CX Product Management and Marketing into practitioner communities
• Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence
• Strengthen understanding of customer needs across CX Product Management
• Synthesize customer and partner feedback to guide executive decisions and planning
• Use insights to shape future product roadmaps, validate positioning and messaging, and guide investment decisions

Requirements:

• Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience
• Experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization
• Experience building and implementing customer and/or partner advisory programs
• Ability to manage end-to-end lifecycles for complex, cross-functional projects
• Excellent cross-functional collaboration and ability to serve as a trusted advisor to executive leadership
• Strong communication skills and ability to drive measurable impact through customer-led initiatives
• Strategic thinking that prioritizes customer points of view and uses data/AI to synthesize insights
• Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Potential Cisco restricted stock unit grants
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year for non-exempt employees
• Flexible vacation time off program with no defined limit for eligible exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid volunteer days per full calendar year
• Annual bonuses for non-sales roles, subject to Cisco’s policies