Customer Relationship Management Manager
Company Description
Century Linen & Uniform (formerly Robison & Smith) is a family-owned and operated textile services company based in Gloversville, NY, serving customers since 1915. The organization provides diversified commercial laundry, linen rental, industrial uniforms, and healthcare laundry services across a large service area in New York. Century Linen & Uniform has invested significantly in modern technology, making its plants among the most efficient in the Northeast. The company serves businesses, residences, and institutions with both rental and customer-owned programs, supported by a customer-focused team that prioritizes prompt delivery and professional service. Its divisions include healthcare laundry services, linen and uniform rental and sales, restroom supplies, professional laundering , linen sales, preparation, and warehousing. Role Description The Customer Relationship Management Manager is a full-time remote role responsible for overseeing and optimizing CRM strategies and processes to strengthen customer relationships across Century Linen & Uniform’s service lines. This role manages CRM platforms, ensures accurate and actionable customer data, and develops segmentation strategies to support sales, marketing, and service teams. Day-to-day responsibilities include analyzing customer behaviors and trends, designing targeted campaigns, tracking performance metrics, and collaborating with internal stakeholders to improve retention and satisfaction. The manager will also lead CRM-related projects, document best practices, and provide training and support to team members to ensure consistent and effective use of customer data.
Qualifications
Strong Analytical Skills and ability to interpret customer data, KPIs, and CRM reports. Excellent Communication skills for cross-functional collaboration and stakeholder engagement. Experience in Sales support and customer relationship development within B2B or service-based environments. Knowledge of Market Segmentation and developing targeted customer campaigns or programs. Project Management skills for leading CRM initiatives from planning through implementation. Proficiency with CRM software and related data tools; experience with reporting and dashboards is beneficial. Background in textiles, laundry services, logistics, or related industries is a plus. Bachelor’s degree in Business, Marketing, Data Analytics, or a related field, or equivalent practical experience. Ability to work independently in a remote environment, manage multiple priorities, and meet deadlines.