Customer Retention Specialist - State Farm Agent Team Member
- Bonus based on performance
- Competitive salary
- Flexible schedule
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
This is a remote position.
Compensation: $43,000.00 - $60,000.00 per yearWe're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. Come work with an energetic, fun team at Terry Stone - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Nashville TN.
- I have been a State Farm agent since 1998.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a proud graduate of MTSU.
- We currently have 4 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
Make a difference in your community every day Gain confidence and grow your career Earn benefits and rewards that are second to noneStrong interpersonal and problem-solving skills, effective communication, detail-oriented, previous customer service or account management experience preferred, must obtain applicable state insurance licenses.
Key Responsibilities
- communicating with customers
- reviewing accounts
- maintaining records
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States or Nashville
- Salary: USD 43,000 – 60,000 / year
- Languages: English
About Terry Stone - State Farm Agent
A State Farm agency helping customers protect what matters most with insurance and financial services. — Industry: Finance