Customer Security Analyst – Managed Detection & Response (MDR) – Expert in EDR, SIEM, SOAR – brighthush

About brighthush

At brighthush, we are redefining the future of cybersecurity. Our mission is to protect the digital way of life through relentless innovation, cutting‑edge technology, and a culture that values curiosity, collaboration, and impact. With a global footprint and a reputation for delivering world‑class security solutions, brighthush empowers organizations to stay ahead of evolving threats and safeguard their most valuable assets.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a community of security professionals who are passionate about making a difference. We offer:

• Access to the latest threat intelligence and security research.
• A collaborative, flat‑hierarchy environment that encourages innovation.
• Continuous learning through internal training, certifications, and industry conferences.
• Competitive compensation, comprehensive benefits, and a flexible remote work model.
• Opportunities to influence product direction and drive real‑world security outcomes.

Position Overview

We are looking for a highly motivated Customer Security Analyst – Managed Detection & Response (MDR) to join our brighthush Unit 42 team. In this role, you will be the frontline defender for our clients, providing expert guidance on threat detection, incident response, and security posture improvement. You will work closely with customers, internal stakeholders, and cross‑functional teams to deliver actionable insights and ensure the highest level of protection.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique security challenges.
• Threat Monitoring & Analysis: Continuously monitor security alerts, investigate incidents, and conduct root‑cause analysis using EDR, SIEM, SOAR, and XDR platforms.
• Technical Guidance: Provide expert recommendations on detection rules, playbooks, and security controls to enhance client defenses.
• Incident Response: Lead or support incident response efforts, coordinating with client teams and internal experts to contain, eradicate, and recover from security events.
• Reporting & Documentation: Produce clear, concise incident reports, post‑mortems, and security advisories for both technical and non‑technical audiences.
• Continuous Improvement: Identify gaps in client security posture and propose proactive measures, including threat hunting and advanced analytics.
• Collaboration: Work with product, threat intelligence, and engineering teams to translate client feedback into product enhancements.

Essential Qualifications

• Minimum of 2 years of customer‑facing cybersecurity experience, preferably in a managed security service provider (MSSP) or security operations center (SOC) environment.
• Deep understanding of modern attack trends, threat actor tactics, techniques, and procedures (TTPs).
• Hands‑on experience with EDR (Endpoint Detection & Response), SIEM (Security Information and Event Management), SOAR (Security Orchestration, Automation, and Response), and XDR (Extended Detection & Response) tools.
• Proficiency with brighthush’s Cortex XDR and Cortex XSOAR platforms is highly desirable.
• Strong verbal and written communication skills, with the ability to translate complex technical concepts into actionable insights for clients.
• U.S. citizenship required; no visa sponsorship will be provided.
• Valid U.S. driver’s license and willingness to travel to client sites as needed.

Preferred Qualifications

• Certifications such as CISSP, CISM, GCIH, or equivalent.
• Experience with threat hunting, malware analysis, or reverse engineering.
• Knowledge of compliance frameworks (PCI‑DSS, HIPAA, NIST, ISO 27001).
• Background in cloud security (AWS, Azure, GCP) and container orchestration (Kubernetes).
• Previous exposure to brighthush’s threat intelligence feeds and research teams.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex security incidents and identify root causes.
• Problem Solving: Develop creative, effective solutions to mitigate emerging threats.
• Customer‑Centric Mindset: Deliver exceptional service and build lasting client relationships.
• Team Collaboration: Work seamlessly with cross‑functional teams across time zones.
• Adaptability: Thrive in a fast‑paced, constantly evolving security landscape.
• Technical Proficiency: Advanced knowledge of network protocols, operating systems, and security tooling.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Customer Security Analyst, you will:

• Progress to senior analyst, lead analyst, or team lead roles within the MDR division.
• Transition into specialized tracks such as threat intelligence, incident response, or product security.
• Earn industry certifications with company sponsorship and receive a dedicated budget for professional development.
• Participate in internal mentorship programs and cross‑team projects that broaden your skill set.
• Attend global security conferences, workshops, and hackathons to stay at the forefront of the industry.

Work Environment & Culture

brighthush champions a culture of transparency, inclusion, and continuous improvement. Our remote‑first model empowers you to work from anywhere in California while staying connected through:

• Weekly virtual town halls and knowledge‑sharing sessions.
• Collaborative tools (Slack, Teams, Confluence) that foster real‑time communication.
• Flexible work hours that respect work‑life balance.
• Annual company retreats and quarterly hackathons that spark creativity.

Compensation & Benefits

We offer a competitive salary range of USD 105,400 – 170,500 per year, commensurate with experience and performance. In addition, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) matching and a generous paid time off policy.
• Remote work stipend to set up your home office.
• Employee stock purchase plan (ESPP) and equity options.
• Wellness programs, including mental health resources and fitness subsidies.
• Annual performance bonuses and recognition awards.

How to Apply

If you are ready to take your cybersecurity career to the next level and help protect organizations worldwide, we encourage you to apply today. Join brighthush and become part of a team that is shaping the future of security.