Customer Service

This is a Fully Remote Job About Our Client: The organization operates in the digital personal finance sector, addressing the challenge many individuals face in achieving financial stability and growth. It provides personalized financial solutions, including personal loans, home equity loans, debt consolidation, and educational tools, tailored to support members at various stages of their financial journey. With a workforce of over 3,000 employees across the United States and multiple regional hubs, the organization is expanding its reach primarily through hybrid and remote work arrangements to better serve its members. About the Opportunity: The CUSTOMER SERVICE role on the Member Services team focuses on supporting individuals as they navigate their financial journeys. This position ensures members receive empathetic guidance and practical assistance from account setup through ongoing support. The role contributes directly to member satisfaction and financial progress by providing personalized service and coaching. It also offers potential career progression to higher-level roles within the team. Responsibilities: Communicate with members via phone and email with care and professionalism Listen actively to understand members' needs and provide appropriate solutions Collaborate with team members to share knowledge and improve service quality Document member interactions accurately and thoroughly Requirements: Minimum of 1 year customer service experience in call center or retail High school diploma or equivalent Availability for 8-hour shifts between 6am and 8pm Strong people-focused approach and solution orientation Ability to manage high volumes of inbound calls Effective verbal and written communication skills Pay Range and Compensation Package: Starting pay is $18.00 per hour Monday through Friday schedules available Four 10-hour shifts also available, including weekends with additional pay incentives Benefits & Perks: 401(k) plan with employer match Medical, dental, and vision insurance with HSA and FSA options Paid vacation, sick time, and dedicated volunteer days Employee wellness support including assistance programs and fitness discounts Education reimbursement up to $5,250 Pet care discounts Financial support through an employee care fund Commitment to diversity and inclusion with employee resource groups Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.