Customer Service Agent – Remote, Insurance & Asset Management – Join brighthush’s Innovative AI‑Powered Platform

About brighthush

brighthush is redefining how people protect, maintain, and grow their most valuable assets—cars, homes, motorcycles, and more. By harnessing artificial intelligence and a customer‑first philosophy, we’ve built the first all‑in‑one advisor that guides users through every step of the ownership journey: from finding the right purchase, securing the best insurance, scheduling maintenance, to selling at the optimal time. Our mission is simple: replace the fragmented, outdated experience of the 1990s with a seamless, intuitive, and cost‑effective ecosystem that feels like having a trusted friend in your pocket.

Since launching our car‑insurance platform in 2019, we’ve grown to over 5 million customers, raised more than $240 million in funding, and achieved profitability in 2024. Today, brighthush is expanding into home, motorcycle, RV, and other physical assets, backed by a visionary leadership team that includes former leaders from brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. We’re proud to be recognized as one of brighthush’s Top Companies, Forbes’ Best Startup Employers, and a leader in fintech and insurtech innovation.

Our culture is the cornerstone of our success. We’re a remote‑first company that values ownership, curiosity, and collaboration. Whether you’re working from home or visiting one of our offices in Palo Alto, New York City, Chicago, or Toronto, you’ll find a team that is competitive yet kind, passionate about quality, and relentlessly focused on learning and mastery.

Why Join brighthush?

• Impactful Work: Shape the customer experience as our product and services evolve in real time.
• Competitive Compensation: Hourly wage of $19.00–$21.00 plus equity options.
• Flexible Scheduling: Choose between a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Remote Freedom: Fully remote with all necessary equipment provided.
• Career Growth: Pathways into one of the world’s largest industries—insurance—and support for obtaining your P&C license.
• Comprehensive Benefits: Health, dental, vision, 401(k) match, paid vacation, parental leave, wellness programs, and more.
• Equity Ownership: Stock options that let you own a piece of the company you’re building.
• Inclusive Culture: A diverse, supportive environment where every voice matters.

Key Responsibilities

As a member of our Customer Operations team, you’ll be the frontline of trust and expertise. Your day-to-day will involve:

• Customer Advocacy: Go beyond answering questions—anticipate needs, identify coverage gaps, highlight eligible discounts, and pre‑empt renewal spikes.
• Inbound Support: Handle calls from policyholders requiring changes, clarifications, or assistance with policy documents.
• Product Mastery: Deeply understand our extensive panel of insurance partners and the evolving brighthush app to guide customers confidently.
• Problem Solving: Resolve inquiries efficiently, escalating only when necessary, and ensuring a smooth customer journey.
• Service Processing: Manage requests related to vehicles, drivers, lienholders, and policy documentation.
• Feedback Loop: Capture customer insights and relay them to product teams, seeing your suggestions implemented quickly.

Essential Qualifications

• Minimum 2 years of experience in customer service, sales, or hospitality (preferred but not mandatory).
• Strong communication skills—both verbal and written.
• Proven problem‑solving ability and a strong work ethic.
• Friendly, positive attitude and a genuine desire to help others.
• Team‑oriented mindset with a willingness to collaborate across departments.
• Comfortable with technology and quick to learn new tools.
• Availability to work flexible hours, including evenings and weekends as needed.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Knowledge of policy structures, coverage options, and claims processes.
• Previous exposure to AI or data‑driven customer platforms.
• Multilingual capabilities to serve a diverse customer base.
• Prior remote work experience with strong self‑management skills.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Analytical thinking—able to interpret data and identify trends.
• Adaptability—thrives in a fast‑paced, evolving environment.
• Attention to detail—ensures accuracy in policy changes and documentation.
• Collaboration—works effectively with product, engineering, and sales teams.
• Time management—balances multiple priorities while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders who have led teams at brighthush, brighthush, brighthush, and brighthush.
• Structured learning paths in insurance, AI, and product management.
• Opportunities to transition into product, engineering, or business development roles.
• Regular hackathons, workshops, and knowledge‑sharing sessions.
• Support for obtaining your P&C license—no prior license required.

Work Environment & Culture

Our culture is built on the principles of ownership, kindness, and relentless learning. We celebrate successes together, embrace challenges, and always put the customer first. Whether you’re a seasoned professional or a recent graduate, you’ll find:

• Transparent communication—no hidden agendas.
• Inclusive decision‑making—every team member’s voice is heard.
• Continuous feedback—regular check‑ins and performance reviews.
• Community engagement—volunteer events, wellness challenges, and social gatherings.

Compensation & Benefits

• Hourly Wage: $19.00–$21.00, commensurate with experience.
• Equity: Stock options that grow with the company.
• Health Coverage: Medical, dental, and vision plans.
• Retirement: 401(k) plan with employer matching.
• Paid Time Off: Vacation, sick leave, and parental leave.
• Wellness: Gym memberships, mental health resources, and wellness stipends.
• Professional Development: Tuition reimbursement and conference sponsorships.
• Remote Work Package: Laptop, monitor, headset, and ergonomic accessories.

Eligibility & Application Process

brighthush is currently hiring full‑time salaried employees in the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, and Ontario, Canada. Full‑time hourly employees are eligible in AZ, FL, GA, NV, NY, NC, TN, TX, UT, and VA. Unfortunately, we cannot accept applications from candidates residing outside these regions at this time.

We are an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance, please contact us at [email protected].

How to Apply

Ready to join a team that’s changing the insurance landscape? Click the link below to submit your application and start your journey with brighthush.

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We Can’t Wait to Meet You

At brighthush, we’re building more than a product—we’re building a community of innovators who care deeply about the people we serve. If you’re passionate about delivering world‑class customer experiences, eager to learn, and ready to grow alongside a forward‑thinking team, we want to hear from you. Apply today and help us create the future of asset management.