Customer Service Call Center Specialist – Remote Banking & Financial Support – Full‑Time, Florida – Join brighthush

About brighthush

brighthush is a nationally recognized credit union that has earned a reputation for delivering innovative financial solutions and fostering an award‑winning workplace culture. With a commitment to community, integrity, and customer‑centric service, brighthush has grown into a trusted partner for individuals and businesses across the United States. Our mission is simple: to empower our members to achieve financial well‑being through personalized service, cutting‑edge technology, and a culture that values collaboration, continuous learning, and social responsibility.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest in professional development, provide a supportive remote work environment, and recognize the contributions of every team member. As a Customer Service Call Center Specialist, you will be at the frontline of member engagement, helping to build lasting relationships and ensuring that every interaction reflects the high standards of our organization.

Key Responsibilities

In this role, you will be responsible for delivering exceptional service to our members while maintaining compliance with regulatory requirements. Your day‑to‑day tasks will include:

• Managing inbound calls and emails from members seeking assistance with account inquiries, transaction issues, and general banking questions.
• Resolving member inquiries efficiently and accurately, ensuring a positive experience that reinforces trust in brighthush.
• Identifying opportunities to refer members to relevant loan products, credit solutions, or financial planning services, while adhering to all disclosure and compliance guidelines.
• Documenting all interactions in the member relationship management system (CRM) with precision and attention to detail.
• Collaborating with cross‑functional teams—such as Lending, Compliance, and Technology—to resolve complex member issues and improve service processes.
• Maintaining up‑to‑date knowledge of banking products, policies, and federal regulations, including the Bank Secrecy Act (BSA) and Anti‑Money Laundering (AML) requirements.
• Participating in ongoing training and development programs to enhance product knowledge, communication skills, and regulatory compliance.

Essential Qualifications

Education & Experience

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years of customer service experience in a call center, banking, or related environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills, including 10‑key data entry.
• Strong verbal and written communication skills in English.
• Experience with remote work environments, including the ability to maintain a quiet, professional workspace with high‑speed internet (minimum 100 Mbps) and reliable video conferencing capabilities.

Regulatory Knowledge

• Familiarity with the Bank Secrecy Act (BSA) and related federal regulations governing financial institutions.
• Understanding of privacy, data protection, and compliance best practices.

Preferred Qualifications

• Experience in a financial services or credit union setting.
• Knowledge of loan products, credit scoring, and financial planning tools.
• Previous exposure to CRM systems such as Salesforce or similar platforms.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Demonstrated ability to meet or exceed performance metrics and service level agreements.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for helping members and a commitment to delivering a seamless experience.
• Problem‑Solving – Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Attention to Detail – Accurate data entry, meticulous documentation, and adherence to compliance standards.
• Communication – Clear, concise, and empathetic communication across multiple channels.
• Adaptability – Comfortable working in a fast‑paced, evolving environment and learning new technologies.
• Team Collaboration – Willingness to work with colleagues across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Call Center Specialist, you will have the chance to:

• Progress into senior support roles, such as Team Lead or Supervisor, where you will mentor new hires and shape service strategies.
• Transition into specialized areas like Lending, Compliance, or Member Experience Management, leveraging your deep understanding of member needs.
• Participate in leadership development programs, earning certifications in customer service excellence, project management, or financial product knowledge.
• Access to tuition reimbursement for courses related to finance, business administration, or technology, enabling you to broaden your skill set.
• Engage in cross‑functional projects that expose you to different facets of the organization and help build a well‑rounded professional profile.

Work Environment & Culture

Remote Flexibility – Work from the comfort of your home in Florida while staying connected to a vibrant, collaborative team through virtual meetings, chat, and collaborative tools.

Inclusive Culture – brighthush celebrates diversity, equity, and inclusion, fostering an environment where every voice is heard and valued.

Employee Well‑Being – We prioritize mental and physical health through flexible scheduling, wellness programs, and a supportive manager network.

Community Engagement – As a credit union, we are deeply rooted in the communities we serve. Employees are encouraged to volunteer, participate in local events, and contribute to community development initiatives.

Compensation & Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Generous paid time off (PTO) and holidays.
• Retirement plan options, including 401(k) with company match.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• Tuition reimbursement program to support continued education.
• Employee assistance programs, wellness stipends, and mental health resources.
• Flexible work arrangements and a fully equipped home office stipend.

How to Apply

If you are ready to join a forward‑thinking credit union that values your expertise, dedication, and growth, we encourage you to apply today. Bring your passion for customer service, your commitment to compliance, and your desire to make a real difference in members’ lives. At brighthush, you’ll find a supportive environment where your contributions are recognized, your career is nurtured, and your potential is limitless.

Ready to take the next step? Click the link below to submit your application and become part of the brighthush family.