Customer Service & Hospitality Reservations Specialist – Online Booking & Guest Experience Coordinator (Entry‑Level)

About brighthush

At brighthush, we’re redefining the way travelers experience the world. Our mission is to create seamless, memorable journeys by combining cutting‑edge technology with a human touch. From boutique hotels to luxury resorts, we partner with top‑tier properties to deliver personalized service that exceeds expectations. Whether you’re a seasoned travel professional or just starting your career, brighthush offers a dynamic, inclusive environment where your passion for hospitality can flourish.

Why Join brighthush?

When you become part of the brighthush family, you’ll discover a culture that values curiosity, collaboration, and continuous learning. We believe that every interaction—whether it’s a phone call, an email, or a live chat—has the power to transform a guest’s experience. That’s why we invest in our people with:

• Comprehensive onboarding and mentorship programs
• Access to industry‑leading reservation platforms and data analytics tools
• Regular skill‑building workshops, from advanced customer service techniques to emerging travel trends
• Flexible work arrangements that respect your work‑life balance
• A supportive, diverse team that celebrates every success

Position Overview

We’re looking for a dedicated, detail‑oriented Customer Service & Hospitality Reservations Specialist to join our online booking team. In this role, you’ll be the first point of contact for guests seeking to reserve accommodations, tours, or other travel services. Your primary goal will be to ensure a smooth, error‑free booking experience that reflects the high standards of brighthush.

Key Responsibilities

• Assist guests in creating, modifying, and confirming reservations for hotels, resorts, and related travel services.
• Provide clear, professional communication regarding booking details, availability, pricing, and special requests.
• Guide the reservation process from initial inquiry through final confirmation, ensuring all steps are completed accurately.
• Verify reservation information for accuracy, including dates, guest details, room types, and payment information.
• Maintain organized, up‑to‑date records of client bookings and communications in our CRM system.
• Respond promptly to follow‑up inquiries and resolve any issues or discrepancies in a courteous manner.
• Collaborate with cross‑functional teams—such as Sales, Operations, and Customer Support—to address complex guest needs.
• Stay current on property policies, promotions, and industry best practices to provide informed recommendations.
• Contribute to continuous improvement initiatives by sharing feedback on system usability and customer pain points.

Essential Qualifications

• High school diploma or equivalent; college coursework in hospitality, tourism, or related fields is a plus.
• Strong verbal and written communication skills, with a genuine customer‑first mindset.
• Excellent organizational abilities and meticulous attention to detail.
• Comfortable navigating online reservation systems, spreadsheets, and basic database tools.
• Self‑motivated and capable of managing multiple tasks independently while meeting deadlines.
• Positive attitude, resilience, and a willingness to learn and adapt in a fast‑paced environment.

Preferred Qualifications

• Previous experience in hospitality, travel, or customer service roles.
• Familiarity with popular booking engines such as Sabre, Amadeus, or Travelport.
• Knowledge of travel industry terminology, including room categories, rates, and booking codes.
• Experience handling high‑volume inquiries and resolving guest complaints.
• Basic proficiency in a second language (Spanish, French, Mandarin, etc.) is a plus.

Core Skills & Competencies

• Customer‑Centricity: Anticipate guest needs and deliver proactive solutions.
• Problem‑Solving: Analyze issues quickly and implement effective resolutions.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical glitches.
• Time Management: Prioritize tasks and maintain productivity during peak periods.
• Team Collaboration: Communicate effectively with colleagues across departments.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward a rewarding career in hospitality. As a Reservations Specialist, you’ll gain exposure to:

• Advanced revenue management and dynamic pricing strategies.
• Data analytics for guest behavior and booking trends.
• Leadership development programs that prepare you for supervisory or managerial positions.
• Cross‑training across departments—such as Sales, Marketing, and Operations—to broaden your skill set.
• Mentorship from seasoned professionals who share industry insights and career guidance.

Whether you aspire to become a Senior Reservations Manager, a Guest Experience Lead, or a Product Specialist, brighthush provides the resources and support to help you reach those goals.

Work Environment & Company Culture

Our workplace is built on the principles of transparency, respect, and innovation. You’ll find:

• A collaborative team that values diverse perspectives.
• Regular town‑hall meetings where employees can share ideas and feedback.
• Flexible scheduling options, including remote work and hybrid models.
• Annual retreats and team‑building events that foster camaraderie.
• Commitment to sustainability—both in our operations and in the travel experiences we curate.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount program for travel and accommodation bookings.
• Professional development stipend for courses, certifications, and conferences.
• Retirement savings plan with company match.

How We Use AI in Hiring

brighthush embraces technology to streamline our recruitment process. AI tools help us review applications, analyze resumes, and assess responses for consistency and relevance. These systems support our hiring team but do not replace human judgment—final hiring decisions are always made by qualified recruiters and hiring managers. If you have questions about data privacy or how your information is processed, please reach out to our HR team.

Ready to Join brighthush?

If you’re passionate about delivering exceptional guest experiences, thrive in a fast‑paced environment, and want to grow your career in the hospitality and travel industry, we’d love to hear from you. Apply today and become part of a team that’s shaping the future of travel.