Customer Service Representative
HKCF Boutique is seeking an Entry Level Customer Service Representative to join our Live Chat team in Washington. This full-time, remote position offers an excellent opportunity to start your career in customer support within the Consumer Goods industry. As a Customer Service Representative on our Live Chat team, you will serve as the primary point of contact for customers reaching out with questions, concerns, and purchase inquiries. You will deliver prompt, friendly, and accurate support that helps customers have a positive experience with HKCF Boutique's products and services. This role offers an hourly pay rate of $27 - $35 USD, along with the flexibility of remote work and the chance to build foundational customer service skills in a growing consumer brand.
Responsibilities
Respond to customer inquiries promptly through live chat channels Provide accurate information about products, orders, shipping, and returns Resolve customer complaints and issues with empathy and professionalism Process order modifications, cancellations, and refund requests Document customer interactions accurately in the support system Escalate complex or unresolved issues to senior team members when appropriate Maintain a high level of customer satisfaction and service quality Collaborate with team members to share knowledge and improve support processes Stay informed about current promotions, product updates, and company policies Meet established response time and performance metrics
Requirements
High school diploma or equivalent; additional education is a plus No prior professional experience required; entry-level candidates are welcome Strong written communication skills with a clear and friendly tone Ability to multitask and handle multiple chat conversations efficiently Basic computer proficiency and comfort with chat and CRM software Strong attention to detail and commitment to accuracy Patience, empathy, and a customer-first mindset Reliable internet connection and a dedicated workspace for remote work Preferred: Prior experience in retail, e-commerce, or customer-facing roles Preferred: Familiarity with live chat or helpdesk platforms