Customer Service Representative

Customer Service Representative at The Fathership Forge Location: United States (100% Remote) Employment: Full-time Annual base salary: $36,000–$38,000 USD This remote Customer Service Representative position centers on customer inquiries, service records, and timely resolution of routine requests. The day-to-day work calls for professional communication, patient follow-through, and secure handling of information.

Key Responsibilities

Respond to customer questions using clear, professional, and accurate communication. Document contacts, case details, actions taken, and follow-up requirements in the assigned system. Review available account or case information before providing routine guidance or updates. Resolve straightforward requests using documented procedures and escalate issues that require additional authority or expertise. Maintain ownership of open items until they are resolved, transferred, or scheduled for follow-up. Protect customer information and follow verification and data-handling requirements. Required Skills Working knowledge of Customer Service, Phone Support, and Email Support. Ability to apply Live Chat and Communication accurately in assigned work. Strong written communication, documentation, and attention to detail. Ability to organize priorities, follow defined procedures, and raise questions when source information is unclear. Comfort working independently and collaborating through shared digital tools in a remote environment.