Customer Service Representative – Bilingual English & Spanish – Remote Insurance Sales & Client Success Specialist

About brighthush

brighthush is a leading national insurance agency that has earned recognition as one of the top performers in the United States for both growth and customer satisfaction. With a commitment to excellence, brighthush has built a reputation for delivering personalized, high‑quality service to families across the country. Our mission is simple: protect what matters most to our clients while fostering a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest in comprehensive training, ongoing professional development, and a supportive work environment that empowers every team member to thrive. Whether you’re a seasoned customer service professional or a recent graduate looking to launch a career in insurance, brighthush offers the tools, resources, and opportunities you need to succeed.

Position Overview

We are seeking a highly motivated, bilingual (English & Spanish) Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our clients, guiding them through policy options, answering inquiries, and ensuring a seamless experience from the moment they reach out. Your work will directly contribute to brighthush’s growth by nurturing existing relationships and identifying opportunities for additional coverage.

Key Responsibilities

• Serve as the primary liaison between clients and the agency, providing timely, accurate, and courteous assistance via phone, email, and chat.
• Process policy changes, renewals, and cancellations while maintaining meticulous records in our CRM system.
• Identify and recommend supplemental coverage options that align with clients’ needs and budget.
• Handle billing inquiries, process payments, and resolve any discrepancies with professionalism and empathy.
• Address and resolve client complaints, escalating issues as necessary to ensure swift resolution.
• Maintain up‑to‑date knowledge of all product lines, including life, health, vision, and 401(k) offerings.
• Collaborate with the sales and underwriting teams to facilitate smooth policy issuance.
• Participate in ongoing training sessions to stay current on industry trends, regulatory changes, and best practices.
• Contribute to team goals by meeting or exceeding monthly call volume, conversion, and customer satisfaction metrics.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center or insurance environment.
• Fluency in both English and Spanish, with strong verbal and written communication skills in both languages.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM platforms.
• Strong multitasking abilities and the capacity to manage a high volume of inbound and outbound calls.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Ability to work independently in a remote setting while maintaining accountability and collaboration with team members.
• Valid driver’s license and reliable internet connection (required for remote work).

Preferred Qualifications

• Prior experience in the insurance industry, including knowledge of life, health, vision, and 401(k) products.
• Certification or licensing in General or Personal Lines, Property & Casualty, or related fields.
• Experience with call‑center metrics such as AHT (Average Handle Time), CSAT (Customer Satisfaction), and NPS (Net Promoter Score).
• Knowledge of compliance regulations and best practices in the insurance sector.
• Experience with remote work tools such as Zoom, Teams, and virtual collaboration platforms.

Skills & Competencies

• Exceptional interpersonal skills and the ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in a collaborative culture while also being self‑motivated.
• Proactive approach to learning and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Service Representative, you will have the opportunity to:

• Advance into senior client success roles or transition into sales, underwriting, or operations.
• Earn industry certifications such as Certified Insurance Counselor (CIC) or Certified Insurance Sales Professional (CISP).
• Participate in leadership training programs and mentorship initiatives.
• Attend quarterly workshops on emerging insurance trends, technology, and customer experience best practices.
• Benefit from a clear career ladder with transparent performance metrics and promotion pathways.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and continuous learning. Our remote work model offers flexibility, allowing you to balance professional responsibilities with personal commitments. We celebrate diversity, encourage open communication, and provide a supportive environment where every voice is heard.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base salary of $17 per hour.
• Performance‑based commissions and bonuses tied to client retention and upsell success.
• Health, vision, and dental insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources.

How to Apply

Ready to join a dynamic, growth‑oriented team that values your bilingual skills and customer‑service expertise? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to learning how you can contribute to our mission of delivering exceptional service and protection to families nationwide.

Join brighthush Today

At brighthush, we don’t just provide insurance – we build lasting relationships and create a future of security for our clients. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career with a top‑performing agency, we want to hear from you. Apply now and become a vital part of our remote team!