Customer Service Representative – Healthcare Support Specialist – Remote & Onsite Opportunities at brighthush

About brighthush

brighthush is a global leader in innovative healthcare solutions, dedicated to improving patient outcomes and transforming the way care is delivered. With a legacy that dates back to 1931, we have continually evolved to meet the changing needs of patients, clinicians, and partners worldwide. Our mission is simple yet powerful: Save and Sustain Lives. This guiding principle drives every decision we make, from product development to customer engagement, and fuels our commitment to excellence, integrity, and collaboration.

Why Join brighthush?

At brighthush, you’ll find more than a job—you’ll discover purpose, pride, and a community that values courage, trust, and teamwork. We empower every employee to take ownership, make a meaningful impact, and grow both personally and professionally. Whether you’re working from our Batesville, IN office or from anywhere in the United States, you’ll be part of a culture that celebrates diversity, fosters innovation, and rewards exceptional performance.

Role Overview

As a Customer Service Representative – Healthcare Support Specialist, you will be the frontline advocate for our customers, ensuring they receive timely, accurate, and compassionate support. Your primary focus will be on rental therapy surfaces, bariatric products, and after‑hours capital technical support, while collaborating closely with Clinical Account Managers, sales teams, and field service personnel.

Key Responsibilities

• Deliver outstanding customer service across multiple channels, including phone, email, and chat, while maintaining high satisfaction scores.
• Serve as the first point of contact for inquiries related to product features, technical troubleshooting, billing, pricing, inventory, and order status.
• Maintain deep product knowledge through continuous training and self‑study, staying current with new releases, technology updates, and regulatory changes.
• Accurately document all customer interactions in our CRM system, ensuring data integrity and compliance with internal protocols.
• Identify, triage, and resolve issues related to call center processes, service functionality, and customer needs, escalating when necessary.
• Partner with cross‑functional teams—sales, field service, and technical support—to investigate complex problems and implement effective solutions.
• Consistently meet or exceed performance metrics, including quality, adherence, conformance, attendance, and departmental goals.
• Contribute to continuous improvement initiatives that enhance customer value, employee experience, and shareholder returns in a fast‑paced healthcare environment.

Essential Qualifications

• High school diploma or GED required; completion of new‑hire orientation and product training is mandatory.
• Minimum of 2 years of customer service experience, preferably in the healthcare sector.
• Strong written, verbal, and interpersonal communication skills, with the ability to convey complex information clearly.
• Proficiency with Microsoft Office, and adaptability to new technologies such as Genesys Cloud, JDE, Salesforce, and other relevant tools.
• Exceptional analytical, organizational, and problem‑solving abilities, with meticulous attention to detail.
• Capacity to multitask, manage competing priorities, and thrive in a dynamic, fast‑moving environment.
• Team‑oriented mindset, with a collaborative approach to problem resolution.
• Flexibility to work weekends and holidays as required.

Preferred Qualifications

• Bilingual Spanish language skills are a plus, enhancing our ability to serve a diverse customer base.
• Experience with healthcare billing, pricing, and inventory systems.
• Prior exposure to technical support for medical devices or therapy equipment.
• Demonstrated ability to work independently while maintaining alignment with team objectives.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong technical aptitude and a quick learning curve.
• Excellent time‑management and prioritization skills.
• Effective collaboration across departments and geographies.
• Resilience and adaptability in a constantly evolving industry.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:

• Structured onboarding and continuous product training programs.
• Mentorship from seasoned professionals in sales, technical support, and product management.
• Internal mobility pathways to roles in field service, technical engineering, and account management.
• Leadership development workshops and certifications tailored to healthcare operations.
• Regular performance reviews that align personal goals with organizational objectives.

Work Environment & Company Culture

Our culture is built on the pillars of courage, trust, and collaboration. Employees at brighthush enjoy:

• A flexible work model that supports remote and onsite work, with a preference for candidates within 40 miles of our Batesville, IN office.
• Inclusive and diverse teams that celebrate different perspectives and ideas.
• A transparent communication style that encourages feedback and continuous improvement.
• Recognition programs that celebrate individual and team achievements.
• Opportunities to contribute to community outreach and patient‑care initiatives.

Compensation & Benefits

We believe in rewarding talent fairly and transparently. The estimated base salary for this position ranges from $33,600 to $46,200 annually, reflecting market data and individual experience. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Medical, dental, and vision coverage starting on day one.
• Life, accident, short‑term, and long‑term disability insurance.
• 401(k) retirement plan with company matching.
• Employee Stock Purchase Plan (ESPP) allowing discounted stock purchases.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off (20–35 days based on tenure), paid holidays, and paid parental leave.
• Family and medical leave, as well as paid sick leave.
• Employee Assistance Program (EAP) and childcare benefits.
• Commuting benefits, employee discount programs, and travel accident insurance.

Shift Options (EST)

• 8:30 am – 5:00 pm (off Sunday & Wednesday)
• 8:30 am – 5:00 pm (off Saturday & Thursday)
• 11:00 am – 7:30 pm (off Saturday & Wednesday)Apply for this job