Customer Service Representative I – Remote (KY) – Join brighthush’s Growing Call Center Team

About brighthush

At brighthush, we’re redefining the customer experience in the digital age. Our mission is to empower every client with seamless, personalized service that turns routine interactions into lasting relationships. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why Remote Work with brighthush?

Remote work isn’t just a trend—it’s a strategic choice that lets you balance life and career while staying connected to a vibrant team. As a Customer Service Representative I, you’ll work from the comfort of your home office, supported by cutting‑edge technology, flexible scheduling, and a culture that values autonomy, collaboration, and continuous learning.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls with professionalism and empathy, ensuring each customer feels heard and valued.
• Data Management: Accurately document customer inquiries in our secure database, verify and update information, and maintain meticulous records.
• Opportunity Identification: Listen actively to uncover upsell or cross‑sell opportunities, providing tailored solutions that enhance customer satisfaction.
• Follow‑Up & Surveying: Conduct follow‑up calls and surveys to gather client feedback, ensuring continuous improvement of our services.
• Performance Analytics: Utilize contact center metrics to identify trends, spot areas for improvement, and implement actionable changes.
• Compliance & Protocols: Adhere strictly to company guidelines, privacy policies, and industry regulations in every interaction.
• Team Collaboration: Participate in regular team meetings, share best practices, and contribute to a culture of shared success.

Essential Qualifications

• High School Diploma or GED (college coursework a plus).
• Prior experience in a call center or customer service role preferred.
• Proficient computer skills: navigating multiple windows, using internet search engines, and operating specialized telephone systems.
• Strong verbal and written communication abilities.
• Excellent multitasking skills and the ability to maintain focus during extended periods of sitting.
• Reliable high‑speed internet connection (Fiber, DSL, or cable modem) with a minimum speed requirement (specific thresholds provided during onboarding).
• Willingness to use webcam or video features during training and production.
• Valid, in‑date identification documents and proof of education.
• Successful completion of pre‑hire testing, background check, and verification of credentials.

Preferred Qualifications

• Experience with CRM platforms and call‑center software.
• Knowledge of customer service best practices and quality assurance metrics.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Multilingual abilities (any additional language is a plus).
• Demonstrated ability to thrive in a fast‑paced, data‑driven environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Communication: Clear, concise, and courteous in both spoken and written form.
• Analytical Thinking: Ability to interpret data and translate insights into actionable improvements.
• Adaptability: Comfortable with evolving processes, new technologies, and changing priorities.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Time Management: Efficiently balance multiple tasks while meeting performance targets.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative I, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, soft skills, and advanced call‑center techniques.
• Mentorship programs pairing you with experienced supervisors for guidance and career planning.
• Clear advancement pathways to roles such as Senior CSR, Team Lead, Quality Analyst, or Customer Experience Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible scheduling that respects your personal commitments while aligning with business needs.
• A supportive virtual community that celebrates diversity, inclusion, and mutual respect.
• Regular virtual team‑building events, wellness challenges, and recognition programs.
• Access to a digital resource hub with best‑practice guides, industry insights, and peer‑to‑peer learning.
• Open communication channels with leadership, ensuring your voice is heard and your ideas can shape the future of brighthush.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer service roles.
• Performance‑based bonuses tied to key metrics such as customer satisfaction scores and call resolution rates.
• Health, dental, and vision insurance options for you and your dependents.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend to support courses, certifications, or conferences.
• Home‑office stipend to help cover equipment, internet, and workspace setup.
• Employee assistance program and mental health resources.

Eligibility & Location Requirements

To qualify for this remote position, you must currently reside in one of the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, or Whitley. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to Apply

Ready to bring your customer‑service expertise to a forward‑thinking, remote‑first organization? Click the link below to submit your application and join the brighthush family.