Customer Service Representative – Remote Inbound Call Center Specialist for Dental & Vision Insurance (Nebraska) – Join brighthush’s Growing Team

About brighthush

At brighthush, we are more than an insurance and financial services provider – we are a purpose‑driven organization dedicated to helping people at every stage of life live more fully. Our mission, fulfilling life, guides everything we do, from the way we design our products to the culture we nurture for our employees. As a leader in group dental and vision benefits, brighthush combines deep industry expertise with innovative technology to deliver seamless experiences for policyholders, providers, and partners.

We are expanding our remote workforce in Nebraska and are looking for enthusiastic, customer‑focused individuals to join our inbound call center team. If you thrive on solving problems, enjoy helping people navigate insurance details, and want to be part of a vibrant, inclusive community, this is the role for you.

Position Overview

Title: Remote Customer Service Representative – Inbound Call Center (Dental & Vision) Location: Remote – based in Nebraska (eligible residents only) Start Date: January 11, 2027 Compensation: $18.00 per hour (starting rate) plus performance incentives

This full‑time, remote position is part of brighthush’s Group Insurance division, focusing on dental and vision plans. You will be the first point of contact for policyholders, providers, and field partners, delivering accurate information, processing transactions, and ensuring a consistently high level of service.

Key Responsibilities

• Customer Interaction: Answer inbound calls and respond to written inquiries from policyholders, dental/vision providers, and plan participants. Provide clear, courteous, and accurate information regarding eligibility, plan provisions, claim status, and other related topics.
• Issue Resolution: Diagnose and resolve routine service issues, escalating complex cases to senior specialists when necessary while maintaining ownership of the customer experience.
• Documentation: Accurately capture all customer interactions, inquiries, and resolutions in brighthush’s electronic CRM system, ensuring data integrity and compliance with privacy standards.
• Back‑Office Support: Assist the broader service team with administrative tasks such as data entry, report generation, and follow‑up communications to keep operations running smoothly.
• Compliance & Confidentiality: Safeguard sensitive personal and health information in accordance with HIPAA, GDPR (where applicable), and brighthush’s internal privacy policies.
• Performance Metrics: Meet or exceed established service level agreements (SLAs), quality scores, and productivity targets, contributing to the department’s overall success.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements, and participate in training sessions to stay current on product updates and industry best practices.

Essential Qualifications

• High school diploma or equivalent (GED accepted).
• 0–2 years of experience in a contact center, customer service, dental office, or insurance environment (highly preferred).
• Demonstrated ability to communicate clearly and professionally both verbally and in writing.
• Strong initiative and problem‑solving mindset; able to assess situations quickly and act decisively.
• Proficiency with standard computer applications (Microsoft Office, web browsers) and comfortable learning new software platforms.
• Basic keyboarding skills (minimum 40 wpm) and ability to type accurately while navigating multiple screens.
• Flexibility to work overtime or shift adjustments when business needs dictate.

Preferred Qualifications & Skills

• Previous experience handling dental or vision insurance inquiries.
• Familiarity with insurance terminology such as eligibility, benefits, claim adjudication, and provider networks.
• Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow, Zendesk).
• Certification in customer service excellence (e.g., HDI, COPC) or related fields.
• Demonstrated ability to meet high‑volume call targets while maintaining quality scores above 90%.
• Multilingual abilities, especially Spanish, are a plus.

Core Competencies for Success

• Empathy & Active Listening: Ability to understand the customer’s perspective and respond with genuine care.
• Attention to Detail: Precise documentation and accurate data entry to avoid errors that could affect claims or benefits.
• Time Management: Efficiently handle multiple inquiries while adhering to SLA timelines.
• Team Collaboration: Work cooperatively with peers, supervisors, and cross‑functional teams to resolve issues.
• Adaptability: Thrive in a dynamic environment where policies, technology, and regulations evolve.
• Tech Savvy: Quick learner of new platforms, tools, and digital communication channels.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Service Representative, you will have access to a robust learning ecosystem designed to accelerate your career:

• Onboarding Academy: A structured 4‑week program covering insurance fundamentals, call handling techniques, compliance, and brighthush’s culture.
• Continuous Education: Tuition reimbursement and assistance for relevant certifications or degree programs.
• Leadership Pathways: High‑performing agents are considered for Team Lead, Quality Analyst, or Operations Manager roles within 12‑24 months.
• Professional Development Programs: Access to StrengthsFinder assessments, leadership workshops, and mentorship circles.
• Employee Resource Groups (ERGs): Join communities focused on diversity, wellness, and innovation to expand your network.

Work Environment & Culture at brighthush

brighthush fosters a supportive, inclusive, and flexible work environment. Our remote teams benefit from:

• Hybrid Flexibility: While this role is fully remote, you can choose occasional in‑person meet‑ups at regional hubs for team building.
• Vibrant Culture: Regular virtual coffee chats, wellness challenges, and recognition programs celebrate achievements and promote camaraderie.
• Diversity & Inclusion: A commitment to an authentic workplace where every voice is heard, and differences are celebrated.
• Work‑Life Balance: Generous paid time off, “Thrive Days” for personal rejuvenation, and a supportive approach to family responsibilities.

Compensation, Perks & Benefits

We believe that rewarding our people is essential to their happiness and performance. Below is a snapshot of the comprehensive package you’ll receive as a member of the brighthush family:

Financial Rewards

• Starting hourly wage of $18.00 (competitive for the market).
• Performance‑based incentive bonuses tied to service quality and productivity.
• 401(k) retirement plan with company match and quarterly contributions to help you build long‑term wealth.
• Tuition reimbursement and assistance for continued education.

Time & Flexibility

• Thrive Days – additional personal days to focus on health, hobbies, or family.
• Paid Time Off (PTO) accrual that grows with tenure.
• Flexible scheduling options, including the ability to work overtime when needed.

Health & Well‑Being

• Comprehensive medical, dental, and vision coverage for you and eligible dependents.
• Health Savings Account (HSA) with employer contributions.
• Well‑being programs that reward healthy habits with financial incentives.
• Employee Assistance Program (EAP) for confidential counseling and support services.

Professional Growth

• Access to leadership development tracks and skill‑building workshops.
• StrengthsFinder program to help you identify and leverage your natural talents.
• Employee Resource Groups that foster networking, mentorship, and community involvement.

Community & Family Support

• Matching donations program to amplify your charitable contributions.
• Paid volunteer time – up to 8 hours per month to give back to causes you care about.
• Generous paid maternity, paternity, and parental leave.
• Assistance for fertility, surrogacy, and adoption journeys.
• Backup care options for children, elders, and even pets.

Why Join brighthush?

Choosing brighthush means aligning yourself with a company that values purpose, people, and progress. You’ll be part of a mission‑driven organization that invests in your growth, celebrates your successes, and supports you through life’s milestones. Whether you’re just starting your career or looking to deepen your expertise in insurance customer service, brighthush offers a platform where you can make a meaningful impact every day.

Application Process & Next Steps

Ready to bring your enthusiasm, communication skills, and dedication to a thriving remote team? Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting relevant experience and any customer‑service certifications.
2. Write a brief cover letter that showcases why you’re excited about the role and how your background aligns with brighthush’s values.
3. Click the “Apply To This Job” button below to submit your application through our secure portal.
4. Our recruiting team will review submissions within 3 business days and reach out to schedule a virtual interview.

Application Deadline: This posting will remain open for a minimum of three business days or until the position is filled. Please note that candidates must be authorized to work in the United States on a permanent basis; temporary work authorizations are not eligible.

Equal Opportunity Commitment

brighthush is an Equal Opportunity/Affirmative Action Employer. We hire based on qualifications, positive attitude, and exemplary work ethic, without regard to sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law. Our inclusive culture ensures that every employee feels safe, respected, and empowered to bring their authentic, whole self to work.

Take the Next Step

If you are ready to deliver exceptional service, grow your career, and be part of a purpose‑driven organization, we encourage you to apply today. Join brighthush and help us fulfill life for millions of members across the nation.