Customer Service Representative (Remote - Training Available)

Customer Service Representative (Remote – Training Available) Charlotte, North Carolina, United States Compensation $30,000 – $70,000 per year (performance-based; varies depending on client volume and engagement)

About Us

Skybound Getaways is a growing travel company focused on delivering exceptional customer experiences. We are currently seeking a reliable and motivated Customer Service Representative to join our remote team. This is a great opportunity for individuals looking to build experience in customer support within a flexible, work‐from‐home environment. Position Overview In this role, you will assist customers by responding to inquiries, providing information, and ensuring a smooth and positive experience. You'll play a key role in maintaining strong relationships with our clients.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat Provide accurate information about services, policies, and offerings Assist customers with requests, updates, and general support Maintain organized records of customer interactions Follow up with customers to ensure satisfaction Collaborate with team members to resolve issues efficiently

Qualifications

Strong written and verbal communication skills Ability to stay organized and manage multiple tasks Detail-oriented and dependable Ability to work independently in a remote setting Previous customer service experience is a plus, but not required Training & Onboarding We provide access to a structured onboarding and training program designed to help you succeed in the role. Additional details regarding training options will be discussed. What We Offer 100% remote work environment Supportive team environment Opportunities for growth and development Equal Opportunity Employer Skybound Getaways is committed to creating an inclusive workplace and welcomes applicants from all backgrounds.