Customer Service Representative – Remote Utah – Account Verification & Client Success Specialist for brighthush
About brighthush
brighthush is a family‑owned leader in customer sales and professional services, proudly serving the state of Utah since 2011. With a reputation built on operational excellence and a genuine commitment to every customer interaction, brighthush has become the go‑to partner for businesses that demand reliable, friendly, and accurate service. Our offices are located in Sandy, UT, but we empower talent across the entire state—including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City—to work remotely, fostering a flexible, inclusive, and modern workplace.
Why Join brighthush?
At brighthush, you’re not just another employee—you’re part of a close‑knit family that celebrates success, encourages growth, and values every individual’s contribution. We offer a supportive environment where your ideas are heard, your achievements are recognized, and your career can flourish.
- Paid training that equips you with the tools and knowledge to excel from day one.
- Personal recognition for a job well done, including monthly team motivation contests.
- Performance‑based incentives and monthly bonuses that reward dedication.
- Family‑oriented culture with company barbecues, referral bonuses, and a spacious, comfortable workspace.
- Comprehensive benefits package: medical, dental, paid holidays, and PTO that accrues from your first day.
- Stable, growing employer with a clear path for advancement.
Position Overview
The Customer Service Representative at brighthush is the front line of our client experience. You will handle inbound and outbound communications, verify critical account information, and ensure each interaction leaves a lasting positive impression. Accuracy, empathy, and a proactive mindset are essential as you help customers navigate their accounts, resolve inquiries, and process payments.
Key Responsibilities
- Answer inbound calls and initiate outbound calls to address customer inquiries promptly.
- Build rapport and trust with customers through clear, courteous, and solution‑focused communication.
- Verify banking details, employment information, and other sensitive data with meticulous attention to detail.
- Assist customers in setting up new accounts, updating existing profiles, and troubleshooting any issues.
- Process payments accurately, ensuring compliance with internal controls and external regulations.
- Document all interactions in the CRM system, maintaining up‑to‑date records for future reference.
- Achieve and exceed quality and satisfaction metrics while maintaining high productivity.
- Participate in weekly coaching sessions to continuously improve performance and skill set.
- Contribute ideas for process improvements that enhance the overall customer experience.
Essential Qualifications
- High School Diploma or GED (required).
- Fluent English communication skills—both spoken and written.
- Strong interpersonal abilities with a naturally cheerful and positive attitude.
- Demonstrated ability to learn new software and systems quickly.
- Basic computer proficiency (email, web browsers, Microsoft Office, CRM platforms).
- Self‑motivated, detail‑oriented, and capable of working independently while meeting deadlines.
- Reliable attendance and punctuality.
- Fundamental mathematical skills for accurate payment processing.
Preferred Qualifications & Additional Skills
- Previous experience in a call‑center or customer service environment.
- Experience with account verification, banking, or employment data validation.
- Familiarity with remote work tools (e.g., video conferencing, collaboration platforms).
- Conflict resolution and de‑escalation techniques.
- Ability to multitask effectively while maintaining a high level of accuracy.
Core Competencies for Success
- Active Listening: Fully understand customer needs before responding.
- Empathy: Show genuine concern and understanding for each customer’s situation.
- Problem‑Solving: Identify root causes quickly and provide effective solutions.
- Time Management: Balance multiple tasks and prioritize urgent issues.
- Adaptability: Thrive in a dynamic environment with evolving processes.
- Team Collaboration: Share knowledge and support teammates during coaching sessions.
Compensation, Perks, & Benefits
While exact salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive package designed to support your well‑being and professional growth:
- Base salary with performance‑based incentives and monthly bonuses.
- Full medical, dental, and vision coverage for eligible employees.
- Paid holidays and generous PTO that begins accruing on day one.
- Employee referral bonus program to reward you for bringing great talent into the brighthush family.
- Flexible scheduling—including full‑time and part‑time options—to accommodate personal commitments.
- Remote work allowance for home office setup (eligible employees).
- Access to continuous learning resources, webinars, and certification opportunities.
Work Environment & Culture at brighthush
Our culture is built on the belief that happy employees create happy customers. At brighthush you will experience:
- A supportive, family‑like atmosphere where every voice matters.
- Regular team‑building events such as company barbecues and monthly contests.
- Spacious, ergonomically designed workstations for those who choose to work on‑site.
- Weekly coaching and mentorship programs that focus on personal and professional development.
- Transparent communication from leadership, ensuring you are always informed about company goals and your role in achieving them.
Career Growth & Learning Opportunities
brighthush is committed to your long‑term success. As you master the Customer Service Representative role, you’ll have clear pathways to advance into senior support positions, team lead roles, or specialized functions such as Quality Assurance, Training, or Account Management. We invest in:
- Internal training modules and external certification programs.
- Cross‑departmental projects that broaden your skill set.
- Mentorship from seasoned professionals who are eager to share their expertise.
- Leadership development tracks for high‑performing individuals.
Schedule & Hours
We understand the importance of flexibility. Our call‑center operates Monday through Friday, 7:00 am – 6:00 pm, with rotating Saturday shifts (8:00 am – 2:00 pm) every other week. Both full‑time and part‑time schedules are available, allowing you to choose the arrangement that best fits your lifestyle.
How to Apply
If you are ready to become a valued member of the brighthush family and deliver exceptional service to our customers, we encourage you to apply today. Click the link below to submit your application and begin your journey with a company that truly cares about its people.
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Join brighthush – Where Your Talent Meets Opportunity
At brighthush, every interaction is an opportunity to make a difference. We are looking for enthusiastic, detail‑oriented individuals who thrive in a fast‑paced environment and are eager to grow alongside a company that values integrity, teamwork, and excellence. If you are ready to bring your energy, dedication, and passion for service to a thriving, family‑focused organization, we want to hear from you.