Customer Service Representative – Travel & Hospitality – Remote, Flexible Scheduling, Client Success & Supplier Coordination

About brighthush

brighthush is a forward‑thinking travel solutions provider that empowers travelers to experience the world with confidence, convenience, and a personal touch. With a global network of trusted suppliers, a passion for customer delight, and a commitment to continuous innovation, brighthush has become a preferred partner for travelers seeking seamless itineraries, expert guidance, and exclusive perks. Our mission is simple: to make every journey memorable by delivering exceptional service, transparent communication, and value‑added experiences.

At brighthush, we believe that great travel starts with great people. That’s why we invest in our team, fostering a culture of collaboration, curiosity, and growth. Whether you’re a seasoned travel professional or a customer service enthusiast looking to break into the industry, brighthush offers a dynamic, inclusive, and supportive environment where your ideas can thrive.

Position Overview

We are seeking a friendly, dependable, and service‑focused Customer Service Representative – Travel to join our remote team. In this role, you will be the first point of contact for clients, guiding them through every step of their travel journey, from initial inquiry to post‑trip follow‑up. You’ll collaborate with travel suppliers, manage bookings, and ensure that every traveler feels valued and informed.

As a remote employee, you’ll enjoy the flexibility to work from anywhere while maintaining a strong connection to the brighthush community. Your work will directly impact client satisfaction, brand reputation, and the overall success of our travel operations.

Key Responsibilities

• Client Interaction: Respond promptly to client inquiries via email, chat, and phone, providing accurate, helpful, and courteous assistance.
• Travel Planning & Coordination: Assist clients in selecting destinations, accommodations, transportation, and activities that align with their preferences and budgets.
• Supplier Communication: Liaise with airlines, hotels, car rental agencies, and tour operators to confirm reservations, secure special rates, and resolve any issues.
• Booking Management: Enter, update, and maintain client itineraries in our CRM system, ensuring all details are accurate and up to date.
• Information Dissemination: Keep clients informed about travel advisories, visa requirements, health & safety guidelines, and any changes to their bookings.
• Post‑Trip Support: Follow up with travelers after their trips to gather feedback, address concerns, and identify opportunities for future bookings.
• Continuous Learning: Stay current on industry trends, new destinations, and supplier promotions to provide clients with the latest options.
• Quality Assurance: Review client interactions for compliance with brand standards, and suggest improvements to processes and scripts.
• Team Collaboration: Participate in regular virtual huddles, training sessions, and knowledge‑sharing forums with the broader brighthush team.

Essential Qualifications

• Customer‑Centric Mindset: Demonstrated ability to empathize with clients, resolve issues efficiently, and maintain a positive tone in all communications.
• Remote Work Proficiency: Comfortable working independently, managing time effectively, and staying organized in a virtual environment.
• Digital Literacy: Proficient with email, chat platforms, and basic office software (Word, Excel, PowerPoint). Experience with CRM systems is a plus.
• Attention to Detail: Strong organizational skills, meticulous record‑keeping, and a commitment to accuracy in booking data.
• Communication Skills: Excellent written and verbal communication, with the ability to convey complex information clearly and concisely.
• Positive Attitude: A professional demeanor, resilience under pressure, and a genuine enthusiasm for travel and customer service.
• Adaptability: Ability to learn new tools, processes, and industry knowledge quickly.

Preferred Qualifications

• Previous experience in a customer service role, preferably within travel, hospitality, or related industries.
• Knowledge of popular travel destinations, visa requirements, and travel insurance options.
• Experience with travel booking platforms (e.g., Amadeus, Sabre, Expedia) or CRM systems such as Salesforce or HubSpot.
• Multilingual capabilities – fluency in Spanish, French, or Mandarin is highly valued.
• Background in sales or upselling travel packages, with a track record of meeting or exceeding targets.
• Certification in customer service or hospitality (e.g., Certified Travel Associate).

Core Skills & Competencies

• Problem‑Solving: Ability to analyze client issues, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and handle multiple client inquiries simultaneously.
• Team Player: Collaborate with colleagues across departments, share insights, and contribute to a positive team dynamic.
• Tech Savvy: Comfortable navigating new software, troubleshooting basic technical issues, and leveraging digital tools to enhance productivity.
• Customer Advocacy: Champion the client’s voice within the organization, ensuring their needs are met and exceeded.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Service Representative, you’ll have access to:

• Structured onboarding program with mentorship from senior travel specialists.
• Ongoing training modules covering destination knowledge, supplier relationships, and advanced customer service techniques.
• Cross‑functional projects that expose you to sales, marketing, and operations, broadening your skill set.
• Clear career pathways to roles such as Travel Consultant, Account Manager, or Operations Lead.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and a shared passion for travel. You’ll experience:

• Flexible scheduling that respects your personal commitments while ensuring coverage for global clients.
• Regular virtual team gatherings, including “Coffee & Culture” chats, skill‑share sessions, and holiday celebrations.
• A collaborative platform (Slack, Teams) that keeps communication fluid and inclusive.
• A culture that celebrates wins, learns from challenges, and values diverse perspectives.
• Access to a digital library of travel resources, industry reports, and best‑practice guides.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for remote customer service roles.
• Performance‑based bonuses tied to client satisfaction scores and booking volume.
• Health, dental, and vision insurance options for employees and their families.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work‑from‑home stipend to support a productive home office setup.
• Travel industry perks such as discounted flights, hotel stays, and exclusive partner offers.
• Professional development stipend for courses, certifications, and conferences.

Why Join brighthush?

Choosing brighthush means joining a forward‑looking organization that values people as much as profits. You’ll:

• Be part of a mission‑driven team that transforms ordinary trips into extraordinary memories.
• Work in a flexible, remote environment that respects work‑life balance.
• Gain hands‑on experience with top travel suppliers and cutting‑edge booking technology.
• Advance your career through structured learning, mentorship, and clear promotion pathways.
• Enjoy a culture that celebrates diversity, encourages innovation, and rewards excellence.

How to Apply

Ready to embark on a rewarding career in travel customer service? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about the opportunity at brighthush. We look forward to exploring how your skills and passion can help us create unforgettable journeys for our clients.