Customer Service & Sales Representative
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio Schedule: Full-time What You’ll Do: - As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. - This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential. Compensation & Earning Potential: - Base Pay: $15+ per hour - Commission Opportunity with Multipliers - Estimated Total Earnings: $42,000–$60,000+ annually - Top Performers earn around $80,000 - $100,000 annually Schedule Expectations: - We know that work-life balance is important to you and your family! - Monday–Friday: 10:30 AM – 7:00 PM - Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week - Overtime required monthly with the opportunity for additional overtime - Schedules are provided in advance Remote Work Expectations: - Dedicated, private workspace required - High-speed wired internet (no Wi-Fi-only or satellite connections) - Company-provided equipment - Paid training with full attendance required What We’re Looking For: - 1+ year customer service or call center experience - Strong communication and problem-solving skills - Ability to navigate multiple systems and handle high call volume - Comfortable identifying sales opportunities while supporting customers - Self-motivated and able to work independently Why Join Us: - Robust earning potential - Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays - Paid training and ongoing development - Supportive team environment - Opportunity to grow into advanced roles - Discounted Shentel services in specific areas Our Mission: - We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. - Shentel shows industry-leading customer satisfaction; our service speaks for itself. - We offer our employees a competitive benefits package and a winning culture. - With over 100 years of history and growth, Shentel continues to lead the way. - Apply with us today to learn more!