Customer Service & Sales Representative – Remote Full‑Cycle Support & Revenue Generation for brighthush

Welcome to brighthush – Where Service Meets Innovation

At brighthush, we are more than a telecommunications provider – we are a community‑focused technology partner dedicated to keeping families, businesses, and neighborhoods seamlessly connected across Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. With a legacy that spans over a century, brighthush has built a reputation for industry‑leading customer satisfaction, reliable service, and a culture that celebrates growth, collaboration, and continuous learning. As we expand our remote workforce, we are looking for enthusiastic, customer‑centric professionals who thrive in a fast‑paced environment and are eager to turn everyday interactions into lasting relationships.

Why This Role Is a Game‑Changer

Our Customer Service & Sales Representative position is a hybrid role that blends the art of empathetic support with the science of revenue generation. You will be the first point of contact for our valued customers, guiding them through technical issues, answering product questions, and uncovering opportunities to enhance their experience with brighthush’s suite of services. This dual focus not only empowers you to make a direct impact on customer satisfaction but also offers a clear pathway to increase your earnings through performance‑based commissions.

Key Responsibilities – Your Day‑to‑Day Impact

• First‑Line Support: Answer inbound calls, chat messages, and email inquiries with professionalism, patience, and a solutions‑oriented mindset.
• Problem Resolution: Diagnose and resolve technical issues, billing questions, and service disruptions, ensuring each interaction ends with a satisfied customer.
• Sales Enablement: Identify upsell and cross‑sell opportunities during support conversations, presenting relevant brighthush products and promotions that add genuine value.
• Multi‑System Navigation: Efficiently operate brighthush’s CRM, ticketing, and billing platforms, maintaining accurate records of every customer touchpoint.
• Performance Tracking: Meet and exceed individual metrics for call volume, average handling time, first‑call resolution, and sales conversion rates.
• Team Collaboration: Share insights and best practices with peers and supervisors, contributing to a culture of continuous improvement.
• Feedback Loop: Relay customer feedback to product and service teams, helping shape future brighthush offerings.

Essential Qualifications – What You Bring to the Table

• Minimum 1 year of experience in a customer service, call‑center, or related support role.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated problem‑solving aptitude and a calm demeanor under pressure.
• Proficiency in navigating multiple software systems simultaneously.
• Comfort with high call volumes and the ability to stay organized while multitasking.
• Self‑motivation and a strong sense of accountability when working independently in a remote setting.
• Basic technical literacy – familiarity with broadband, VoIP, and digital services is a plus.

Preferred Qualifications – What Sets You Apart

• Experience in a sales‑oriented support role, with a track record of meeting or exceeding sales targets.
• Previous remote work experience, demonstrating disciplined time management and a reliable home office setup.
• Certification or training in customer experience (e.g., CXPA, ITIL) or sales methodologies (e.g., SPIN, Challenger).
• Knowledge of the telecommunications industry, especially within the Mid‑Atlantic region.

Core Skills & Competencies for Success

• Active Listening: Truly understand customer needs before offering solutions.
• Empathy: Build rapport quickly, making customers feel heard and valued.
• Persuasive Communication: Articulate the benefits of brighthush products without being pushy.
• Analytical Thinking: Diagnose issues efficiently and recommend appropriate resolutions.
• Time Management: Prioritize tasks to handle peak call periods while maintaining quality.
• Tech‑Savvy: Comfortable with high‑speed wired internet, VoIP headsets, and remote desktop tools.

Compensation & Earning Potential

We believe that great performance should be rewarded. Our compensation package includes a competitive base wage and a robust commission structure that allows high achievers to significantly increase their annual earnings.

• Base Pay: $15+ per hour, commensurate with experience.
• Commission: Tiered multipliers based on sales volume and product mix.
• Estimated Total Earnings: $42,000 – $60,000+ annually for typical performance.
• Top Performer Potential: $80,000 – $100,000+ annually for those who consistently exceed targets.

Benefits, Perks, and Work‑Life Balance

At brighthush, we understand that a happy employee is a productive employee. Our benefits package is designed to support your health, financial security, and personal growth.

• Health & Wellness: Medical, dental, vision, and life insurance options with employer contributions.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Paid Time Off: Generous PTO accrual, paid holidays, and additional days off for personal milestones.
• Remote Work Stipend: Company‑provided equipment (laptop, headset, ergonomic accessories) and a monthly allowance for home‑office expenses.
• Training & Development: Paid onboarding, ongoing skill‑building workshops, and access to industry certifications.
• Employee Discounts: Reduced‑rate brighthush services for eligible employees in select service areas.
• Career Advancement: Clear pathways to senior support, team lead, or sales specialist roles as you demonstrate expertise.

Schedule & Remote Work Expectations

We value flexibility while ensuring coverage that meets our customers’ needs.

• Core Hours: Monday‑Friday, 10:30 AM – 7:00 PM (Eastern Time).
• Saturday Rotation: Every fourth Saturday, 8:30 AM – 5:00 PM, with a compensatory day off during the same week.
• Overtime: Monthly overtime opportunities are available, with additional pay and bonus eligibility.
• Advance Scheduling: Schedules are posted well in advance to help you plan personal commitments.
• Remote Workspace Requirements: Dedicated, private work area; high‑speed wired internet (no Wi‑Fi‑only or satellite connections); and a reliable power source.

Culture & Values at brighthush

Our culture is built on three foundational pillars:

• Customer‑First Mindset: Every decision is guided by the impact on our customers and their communities.
• Innovation & Growth: We encourage curiosity, continuous learning, and the adoption of new technologies to stay ahead of industry trends.
• Collaboration & Respect: Diverse perspectives are celebrated, and teamwork is the engine that drives our success.

As a remote team member, you’ll be integrated into a supportive network of mentors, managers, and peers who are committed to your professional development. Regular virtual town halls, peer‑recognition programs, and wellness initiatives keep the brighthush spirit alive, no matter where you log in from.

Pathways for Career Advancement

Starting as a Customer Service & Sales Representative opens doors to a variety of future roles within brighthush:

• Senior Support Specialist: Lead complex case resolutions and mentor newer agents.
• Team Lead / Supervisor: Manage a small group of representatives, set performance goals, and drive team success.
• Account Executive: Transition fully into a sales‑focused career, handling larger accounts and strategic partnerships.
• Training & Quality Analyst: Shape the onboarding experience and ensure service excellence across the organization.

Our internal mobility program ensures that high‑performing employees have clear, merit‑based pathways to grow within the company.

How to Apply

If you are ready to combine your passion for helping people with a drive to achieve outstanding sales results, we want to hear from you. Join brighthush and become part of a team that values your contributions, invests in your future, and celebrates your successes.

Apply Now – Start Your Journey with brighthush

Closing Thoughts

At brighthush, every call, chat, and email is an opportunity to make a difference. By delivering exceptional service and thoughtfully presenting solutions, you will help keep our communities connected while building a rewarding career. Take the next step, apply today, and discover how far your talent can take you with brighthush.