Customer Service & Sales Reservation Specialist – Elevate Guest Experiences Across National Parks & Adventure Travel with brighthush

About brighthush

brighthush is not just a name; it’s a promise of adventure, stewardship, and unforgettable moments. With a portfolio that spans more than 30 countries, we are the nation’s largest National Park Concessioner and a global leader in hospitality, travel, and leisure. Our mission is simple yet profound: protect and preserve the natural beauty of America’s most treasured parks while creating immersive experiences that connect people to nature. From iconic landmarks like Yellowstone and the Grand Canyon to hidden gems such as Glacier and Death Valley, brighthush brings the outdoors to life for millions of guests each year.

Our team of 6,500 employees—at peak season—delivers world‑class service across 20+ hotels, 45 retail stores, 55 restaurants, 1,500 campsites, a tourist train, and six cruise ships. We are committed to environmental stewardship, compliance, and sustainability in every decision we make. Learn more about our initiatives, guest activities, and the breathtaking destinations we steward at brighthush.com.

Why Join Our Central Reservations Team?

Do you thrive on helping people, love travel, and enjoy crafting memorable experiences? Our Central Reservations team is expanding, and we’re looking for passionate, customer‑centric professionals to join us—full‑time or part‑time, 100% remote. Whether you’re a seasoned reservation specialist or just starting your career, brighthush offers a supportive, inclusive, and dynamic environment where you can grow, learn, and make a real impact.

Who We’re Looking For

We already have an amazing group of Customer Service & Sales Reservation Agents, and we’re eager to add more great people to our team. If you reside in any of the following states—AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, or WY—you could be the next star of our Central Reservations family.

What You’ll Do

• Handle inbound calls and live chat inquiries from guests planning unforgettable vacations and once‑in‑a‑lifetime adventures.
• Guide guests through the reservation process, ensuring a seamless experience from start to finish.
• Recommend, explain, and sell a wide range of travel experiences at or near iconic National Parks such as Yellowstone, Grand Canyon, Glacier, Death Valley, and Custer State Park.
• Maintain accurate guest records and update reservation details in our proprietary systems.
• Collaborate with cross‑functional teams—operations, marketing, and product—to stay current on promotions, availability, and special events.
• Track and report on key performance metrics, including call volume, conversion rates, and customer satisfaction scores.
• Participate in ongoing training and professional development to deepen product knowledge and sales expertise.
• Support team initiatives such as seasonal campaigns, upsell opportunities, and guest loyalty programs.

Essential Qualifications

• Strong customer‑service orientation with a passion for creating memorable guest experiences.
• Excellent verbal and written communication skills in English.
• Comfortable with both customer service and sales—able to identify and recommend experiences that fit each guest’s needs.
• Dependable, curious, and eager to learn; we provide comprehensive training and tools.
• Ability to work independently in a remote environment while staying focused, organized, and productive.
• Quiet, dedicated home office space free from distractions during scheduled work hours.
• High‑speed internet connection with a minimum download speed of 40 Mbps.
• Willingness to work flexible hours, including until 7:15 p.m. MST and weekends.
• Successful completion of pre‑employment drug screening and background checks.

Preferred Qualifications

• Prior experience in hospitality, travel, or reservation sales.
• Knowledge of National Parks and outdoor adventure experiences.
• Proficiency with multiple computer systems and technology platforms.
• Experience with live chat or virtual customer support tools.
• Multilingual abilities—any additional language is a plus.

Skills & Competencies for Success

• Customer‑first mindset: always put the guest’s needs first.
• Strong sales acumen: identify upsell opportunities and close deals with confidence.
• Adaptability: thrive in a fast‑moving, constantly evolving environment.
• Team collaboration: communicate openly and honestly with colleagues.
• Problem‑solving: resolve guest issues quickly and effectively.
• Time management: prioritize tasks and meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow your product knowledge and sales expertise, you’ll unlock:

• Opportunities to transition into senior reservation roles or specialized product teams.
• Leadership tracks for those interested in managing teams or leading projects.
• Access to industry conferences, workshops, and certifications.
• Mentorship programs pairing new hires with experienced agents.
• Regular performance reviews and personalized development plans.

Work Environment & Company Culture

Our Central Reservations team is 100% remote, giving you the flexibility to work from the comfort of your own home. We foster a culture that values:

• Inclusivity and diversity: we welcome employees from all walks of life.
• Work‑life balance: flexible scheduling, paid time off, and support for students, parents, caregivers, and semi‑retired individuals.
• Open communication: an open‑door policy that encourages feedback and collaboration.
• Employee recognition: incentives for perfect attendance, referrals, and outstanding performance.
• Community engagement: opportunities to participate in company‑wide events, volunteer initiatives, and sustainability projects.

Compensation, Perks, and Benefits

While specific compensation details vary by role and location, brighthush offers a competitive package that includes:

• Base salary plus uncapped monthly incentive program for sales performance.
• Paid 3‑week new‑hire training with a dedicated training team.
• Company‑provided computer equipment and technology support.
• Employee discounts on brighthush products, partner services, and travel experiences.
• Additional incentives for perfect attendance and employee referrals.
• Comprehensive benefits for full‑time employees: medical, dental, vision, HSA & FSA, life & disability, accident, hospital & critical illness, pet insurance, paid time off, and paid holidays.
• Professional development stipend and tuition reimbursement for relevant courses.

What Our Agents Say

“Central Reservations is a great place to work. I have held a couple of different roles in the almost three years I have worked for them.”

“The management team at Central Reservations encourages personal and professional growth.”

“Central Reservations believes and administers an open‑door policy for all employees.”

“The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees.”

“It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!”

Ready to Join brighthush?

If you enjoy talking with people, love learning new things, and can turn a conversation into an exciting travel experience, this could be the perfect opportunity for you. Bring your personality, curiosity, and dedication—brighthush will provide the training, tools, and support you need to succeed.

Apply today and start your next adventure with brighthush’s Central Reservations team!