Customer Service Specialist – In‑Home Product Testing & Consumer Insight Analyst (Remote, 15‑25 hrs / week)

About brighthush

brighthush is a leading consulting firm that partners with national and international brands to unlock real‑world consumer insights. By designing and executing In‑Home Usage Testing (IHUT) projects across the United States, we provide companies with authentic, real‑time feedback that drives product certification, market readiness, and consumer satisfaction. Our mission is to bridge the gap between product development and the people who use them, ensuring that every new launch resonates with its target audience.

Why Join brighthush?

• Flexible, Remote Work: Work from the comfort of your home, anywhere in the U.S., with a schedule that fits your lifestyle.
• Competitive Pay: Earn between $25 and $45 per hour, depending on the project scope and duration.
• Weekly Direct Deposit: Receive your earnings every Wednesday—no waiting, no hassle.
• No Upfront Costs: brighthush covers all product purchases and shipping; you never pay to participate.
• Skill Development: Gain experience in market research, data collection, and consumer analytics—skills highly valued across industries.
• Career Growth: Start as a Product Tester and advance to roles in research analysis, project management, or client consulting.

Key Responsibilities

As a Customer Service Specialist and In‑Home Usage Tester, you will:

• Receive and meticulously follow the In‑Home Usage Test Daily Schedule for each product project.
• Unpack, read instructions, and set up products in a safe, responsible manner.
• Document your experience through screenshots, audio recordings, video clips, and written journal entries.
• Use brighthush’s Mobile In‑Home Use Test Technology to capture Point‑of‑Emotion® insights, providing depth to your feedback.
• Participate in private chat rooms or online forums hosted by partner market research firms to discuss product performance.
• Submit written reviews, photos, and any additional data requested by the project lead.
• Maintain confidentiality and adhere to all privacy guidelines set by partner companies.
• Communicate any issues or questions promptly to the brighthush support team.

Essential Qualifications

• Age 18 + with a valid U.S. address.
• Reliable computer and high‑speed internet connection.
• Smartphone or digital camera capable of capturing high‑quality images and videos.
• Strong attention to detail and the ability to follow complex instructions.
• Excellent written and verbal communication skills.
• Honesty, reliability, and a genuine curiosity about product performance.
• Availability to commit 15–25 hours per week on a flexible schedule.

Preferred Qualifications

• Prior experience in market research, consumer testing, or a related field.
• Familiarity with survey tools, data entry, and basic analytics.
• Comfort with using mobile technology to capture real‑time feedback.
• Experience with video editing or basic photo editing software.

What You’ll Gain

• Hands‑on experience with cutting‑edge consumer insight technology.
• Insight into how major brands refine products before launch.
• Opportunity to influence product development and marketing strategies.
• Networking with industry professionals and potential future employers.
• Flexible work that fits around school, family, or other commitments.

Work Environment & Culture

At brighthush, we value autonomy, transparency, and continuous learning. Our team operates remotely, but we maintain regular virtual check‑ins, training sessions, and community events to foster collaboration and professional growth Apply for this job