Customer Service Technician
Apply Job Type: Full-time Description: THIS IS A REMOTE POSITION WITH TRAVEL, New Albany, Ohio About Us: - LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. - With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. - Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors - LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: - Customer Service Technician LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. - This role involves both on-site and remote service, ensuring the reliability and performance of our systems. - The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset. Requirements - PRIMARY DUTIES: This position includes the following primary duties: - Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: - Static transfer switches - Power distribution equipment - Remote power panels - Provide customer support while on site and via email and phone - Maintain timely and detailed service records in the LayerZero system - Provide emergency response for critical incidents - Regularly scheduled time slots for 1-844-855-5977 - LayerZero 24/7 incident response Experience & Skills: - Service experience with electric power systems – Required. - Electrical and electronic troubleshooting skills – Required. - Ability to read diagrams and schematics – Required. - Familiarity with programming printed circuit boards via PC based programs – Required. - Safety awareness and electrical PPE knowledge – Required. - Electronics or electrical training from military service – Preferred. - Clean driving record – Required. Education: - Associate degree in electrical field – Preferred. - Military training in electronics or electrical systems Work Location: - Training to be conducted at LayerZero Headquarters in Aurora, Ohio. - Field service work is performed at customer sites through the US and Canada. - Travel is required. - At times, weekends or possibly holiday work will be required. What We Offer: - Competitive pay with performance incentives - 100% company-paid medical, dental, and