Customer Service Technician – Remote with Travel – Power Distribution & Electrical Support

About brighthush

brighthush is a global trailblazer in the power distribution arena, delivering cutting‑edge solutions that keep critical industries humming. From data centers and financial institutions to semiconductor fabs and beyond, our advanced power systems guarantee uninterrupted, reliable power where it matters most. With a portfolio that includes Fortune 100 customers and a rapidly expanding client base, brighthush is on a trajectory of sustained growth, driven by a relentless focus on innovation, safety, and customer satisfaction.

Why Join brighthush?

At brighthush, you’ll be part of a team that shapes the future of mission‑critical power. Our culture blends deep technical expertise with a collaborative spirit, empowering you to grow, learn, and make a tangible impact on the world’s most demanding infrastructure. Whether you’re troubleshooting a complex power distribution unit or collaborating with engineers to design the next generation of resilient systems, your work will directly influence the success of high‑stakes projects.

What We Offer

• Competitive base salary with performance‑based incentives
• Full medical, dental, and vision coverage – 100% company‑paid
• 401(k) plan with company match
• Generous paid time off: 3 weeks PTO, 10 paid holidays, and 2 floating holidays
• Comprehensive safety training and ongoing professional development
• Access to state‑of‑the‑art tools, equipment, and technology
• Opportunity to travel across the U.S. and Canada, visiting diverse customer sites
• Inclusive, diverse, and collaborative work environment

Position Overview

We are seeking a highly skilled, safety‑first Customer Service Technician to support our advanced power distribution equipment. This role blends remote troubleshooting with on‑site service, ensuring the reliability and performance of our systems across a broad range of industries. The ideal candidate will bring strong electrical troubleshooting skills, a customer‑first mindset, and a commitment to safety.

Key Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on brighthush equipment, including static transfer switches, power distribution units, and remote power panels.
• Provide on‑site and remote support via email and phone, ensuring rapid resolution of customer issues.
• Maintain detailed, timely service records in the brighthush system, documenting all work performed.
• Respond to emergency incidents, including scheduled 24/7 incident response via the brighthush hotline (1‑844‑855‑5977).
• Read and interpret electrical diagrams, schematics, and technical documentation.
• Program printed circuit boards using PC‑based software, ensuring proper functionality and compliance.
• Adhere to all safety protocols, wearing appropriate PPE and following electrical safety standards.
• Travel to customer sites across the U.S. and Canada, often on short notice, and occasionally work weekends or holidays as required.

Essential Qualifications

• Proven experience servicing electric power systems – required.
• Strong electrical and electronic troubleshooting skills – required.
• Ability to read and interpret complex diagrams and schematics – required.
• Familiarity with PC‑based PCB programming tools – required.
• Deep understanding of electrical safety practices and PPE usage – required.
• Clean driving record – required.

Preferred Qualifications

• Associate degree in electrical engineering, electronics, or a related field – preferred.
• Military training in electronics or electrical systems – preferred.
• Experience in high‑availability environments such as data centers or semiconductor fabs – highly desirable.
• Knowledge of industry standards such as IEC, UL, and NEMA.

Skills & Competencies

• Exceptional problem‑solving abilities and a methodical approach to troubleshooting.
• Strong communication skills, both written and verbal, to interact with customers and internal teams.
• Ability to work independently and as part of a cross‑functional team.
• Adaptability to changing priorities and the ability to thrive in a fast‑paced environment.
• Commitment to continuous learning and staying current with emerging technologies.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and our commitment to your development. We provide:

• Structured training programs, including on‑the‑job instruction at our headquarters in Aurora, Ohio.
• Access to industry certifications such as Certified Electrical Technician (CET) or Professional Engineer (PE) pathways.
• Mentorship from senior engineers and field technicians.
• Opportunities to transition into specialized roles such as Field Service Engineer, Project Manager, or Technical Sales.
• Regular performance reviews and clear advancement tracks.

Work Environment & Culture

brighthush fosters a culture of safety, innovation, and collaboration. Our teams are empowered to bring ideas to life, and we celebrate successes together. You’ll find:

• A supportive, inclusive workplace that values diversity and encourages open dialogue.
• Flexible remote work arrangements balanced with on‑site travel to deliver exceptional customer service.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Access to cutting‑edge tools and technology that keep you at the forefront of the industry.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards.
• Performance‑based incentives tied to customer satisfaction and project success.
• Full medical, dental, and vision coverage – 100% company‑paid.
• 401(k) with company match.
• Paid time off: 3 weeks PTO, 10 paid holidays, and 2 floating holidays.
• Travel allowances and mileage reimbursement for field service work.
• Safety equipment and PPE provided.

Ready to Make an Impact?

If you’re a dedicated, safety‑oriented technician with a passion for power distribution and a drive to deliver exceptional service, brighthush invites you to apply. Join a team that values your expertise, supports your growth, and places you at the heart of mission‑critical infrastructure worldwide.

Click the link below to submit your application and start your journey with brighthush today!