Customer Service Travel Coordinator – Remote – Deliver Exceptional Travel Planning & Client Support at brighthush

About brighthush and the Travel Experience Industry

At brighthush, we believe that travel is more than just a trip – it’s a transformative experience that opens minds, connects cultures, and creates lifelong memories. Our mission is to empower travelers with seamless, personalized journeys while delivering world‑class customer service. As a rapidly expanding global brand, brighthush is redefining the way people explore the world, blending cutting‑edge technology with human‑centric support. Whether you’re a seasoned traveler or a first‑time explorer, our team is dedicated to turning every itinerary into a story worth sharing.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking, inclusive culture that values creativity, collaboration, and continuous learning. Our remote‑first environment gives you the flexibility to work from anywhere while staying connected to a vibrant community of travel enthusiasts. We invest in our people through ongoing training, mentorship programs, and career‑growth pathways that help you advance from a coordinator to a senior travel strategist or operations lead.

Key Responsibilities

As a Customer Service Travel Coordinator, you’ll be the frontline ambassador for brighthush’s clients. Your role will blend customer support, travel logistics, and relationship building to create unforgettable experiences.

• Client Engagement & Support – Provide outstanding service via phone, email, chat, and social media, ensuring every client feels heard and valued.
• Travel Planning & Booking – Assist clients in selecting accommodations, transportation, activities, and special requests, using our proprietary booking platform and partner APIs.
• Issue Resolution – Respond promptly to inquiries, troubleshoot booking problems, and resolve customer concerns with professionalism and empathy.
• Data Management – Maintain accurate client records, itineraries, and payment details in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Market Intelligence – Stay informed on travel trends, destination highlights, and industry updates to offer clients fresh, relevant recommendations.
• Relationship Building – Cultivate long‑term relationships with repeat travelers, travel agencies, and corporate partners, turning one‑time bookings into loyalty.
• Process Improvement – Identify bottlenecks in booking workflows, propose enhancements, and collaborate with product and tech teams to streamline operations.

Essential Qualifications

• Minimum 2 years of experience in customer service, travel coordination, or a related field.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Proficiency with online booking tools, CRM platforms (e.g., Salesforce, HubSpot), and Microsoft Office Suite.
• Strong organizational skills with meticulous attention to detail.
• Self‑motivated, able to work independently in a remote setting while meeting deadlines.
• High emotional intelligence and a genuine passion for helping others create memorable travel experiences.

Preferred Qualifications

• Experience with travel industry software such as Sabre, Amadeus, or Travelport.
• Background in hospitality, tourism, or a related academic discipline.
• Knowledge of visa regulations, travel insurance, and health & safety protocols.
• Previous exposure to data analytics or reporting tools to track client satisfaction metrics.
• Experience working in a fast‑paced, high‑volume customer service environment.

Core Skills & Competencies

• Customer‑Centric Mindset – Always put the client first, anticipating needs and exceeding expectations.
• Problem‑Solving – Quickly diagnose issues, think creatively, and implement effective solutions.
• Time Management – Prioritize tasks, manage multiple itineraries simultaneously, and meet SLA targets.
• Tech Savvy – Comfortable navigating multiple digital platforms, troubleshooting software glitches, and learning new tools.
• Team Collaboration – Work cross‑functionally with sales, marketing, and operations to deliver cohesive client experiences.
• Adaptability – Thrive in a dynamic environment where travel trends and client preferences evolve rapidly.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Travel Coordinator, you’ll have access to:

• Monthly training workshops on the latest travel trends, booking technologies, and customer service best practices.
• Mentorship programs pairing you with senior travel strategists and operations leaders.
• Cross‑departmental projects that expose you to product development, marketing, and data analytics.
• Clear promotion pathways: from Coordinator to Senior Coordinator, then to Travel Operations Lead or Customer Experience Manager.
• Annual travel stipend and discounted trips for personal exploration.

Work Environment & Company Culture

brighthush’s remote‑first culture is built on trust, flexibility, and community. We celebrate diversity, encourage open communication, and foster a sense of belonging among our global team. Highlights include:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Inclusive holiday policies that respect cultural and religious observances.
• Wellness programs: virtual yoga sessions, mental health resources, and a generous paid time off policy.
• Annual “Travel & Learn” retreat where employees share stories, learn new skills, and network with industry experts.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience, we offer a competitive compensation package that includes:

• Base salary plus performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) matching program to help you build long‑term financial security.
• Flexible work hours and a fully remote setup with a stipend for home office equipment.
• Paid parental leave, sabbatical options, and a generous vacation policy.
• Access to a curated library of travel guides, industry reports, and language learning courses.

How to Apply

If you’re passionate about delivering exceptional customer service and helping travelers craft unforgettable journeys, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Service Travel Coordinator role.

Apply to brighthush Today

Join brighthush – Where Every Journey Begins with a Smile

At brighthush, we’re more than a travel company; we’re a community of dreamers, planners, and storytellers. If you thrive in a remote environment, love connecting with people, and are eager to grow your career in the travel industry, this is the place for you. Take the next step in your professional journey and help us create the next wave of unforgettable travel experiences.