Customer Service & Travel Planning Specialist – Remote, Full-Time & Part-Time Opportunities with brighthush

About brighthush

Welcome to brighthush, a leading full‑service travel agency that has been redefining the way people experience the world for over a decade. From luxury tours and bespoke vacation packages to seamless air and ground transportation, we partner with a curated network of trusted vendors to deliver unforgettable journeys to clients across the United States and beyond. Our mission is simple: to turn every travel dream into a reality, backed by world‑class service, cutting‑edge technology, and a passion for discovery.

At brighthush, we believe that great travel starts with great people. That’s why we’re building a team of energetic, customer‑centric professionals who thrive in a flexible, remote environment. Whether you’re a seasoned travel expert or a fresh graduate eager to learn, we offer the training, tools, and support you need to grow into a high‑impact travel agent and shape the future of the industry.

Why Join brighthush?

• Competitive Compensation – Earn top‑tier pay, performance bonuses, and a generous commission structure that rewards your success.
• Unlimited Learning – Access comprehensive training modules, live workshops, and mentorship from industry veterans.
• Career Advancement – Fast‑track your career with opportunities to move into senior agent roles, team leadership, or specialized travel niches.
• Flexibility – Choose part‑time or full‑time schedules that fit your lifestyle, all from the comfort of your home.
• Exclusive Perks – Enjoy discounted travel rates, free familiarization (FAM) trips, and the chance to earn your own IATA certification.
• Supportive Culture – Join a collaborative, inclusive community that values innovation, creativity, and work‑life balance.

Key Responsibilities

As a Customer Service & Travel Planning Specialist at brighthush, you will be the frontline of our client experience, ensuring every traveler receives personalized, seamless service from start to finish.

• Book and confirm air and ground transportation for clients, ensuring optimal routes, schedules, and cost‑efficiency.
• Research and compare travel options, including flights, hotels, car rentals, and activity packages, to recommend the best solutions aligned with client preferences and budgets.
• Create customized itineraries that highlight local culture, must‑see attractions, and unique experiences tailored to each traveler’s interests.
• Maintain accurate, up‑to‑date client records in our CRM system, ensuring all details are captured for future reference and upsell opportunities.
• Provide proactive customer support, addressing inquiries, resolving issues, and ensuring a smooth travel experience before, during, and after the trip.
• Collaborate with internal teams and external vendors to secure exclusive deals, negotiate rates, and secure inventory for high‑volume bookings.
• Stay current on industry trends, destination updates, and regulatory changes that may impact travel plans.
• Participate in regular training sessions, webinars, and FAM trips to deepen product knowledge and enhance service quality.

Essential Qualifications

We’re looking for individuals who bring enthusiasm, a strong work ethic, and a customer‑first mindset. The following qualifications are essential for success in this role:

• High school diploma or equivalent; college degree preferred but not required.
• Excellent written and verbal communication skills in English.
• Strong organizational and time‑management abilities, with a keen eye for detail.
• Self‑motivated and capable of working independently in a remote setting.
• Adaptability and a willingness to learn new systems, tools, and travel products.
• Basic computer proficiency, including experience with Microsoft Office, Google Workspace, and CRM platforms.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

Preferred Qualifications

While we welcome candidates with no prior experience, the following attributes will give you a competitive edge:

• Previous experience in customer service, hospitality, or travel industry roles.
• Knowledge of IATA standards, travel booking platforms (e.g., Amadeus, Sabre, Galileo), or airline reservation systems.
• Multilingual abilities or experience working with international clients.
• Experience with e‑commerce or online booking portals.
• Prior exposure to travel insurance, visa processing, or travel compliance regulations.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. Below are the core competencies we value:

• Customer‑Centric Mindset – Anticipate client needs and exceed expectations.
• Problem‑Solving – Quickly identify issues and implement effective solutions.
• Attention to Detail – Ensure accuracy in bookings, itineraries, and documentation.
• Tech Savvy – Comfortable navigating multiple digital platforms and learning new software.
• Team Collaboration – Work effectively with colleagues across departments, even while remote.
• Time Management – Prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability – Thrive in a dynamic industry where travel trends and client preferences evolve rapidly.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. Here’s what you can expect:

• Structured onboarding program with step‑by‑step training modules covering booking systems, customer service protocols, and product knowledge.
• Mentorship from senior agents and industry experts, providing guidance on career progression and skill enhancement.
• Access to IATA certification courses, enabling you to become a recognized travel professional.
• Regular internal workshops on emerging travel trends, technology tools, and sales techniques.
• Opportunities to attend exclusive familiarization (FAM) trips, giving you firsthand experience of destinations and products.
• Clear career ladder: from entry‑level agent to senior agent, team lead, or specialized roles such as luxury travel consultant or corporate travel manager.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and innovation. Our remote work model empowers you to design a schedule that aligns with your personal commitments while maintaining high productivity. We foster a culture of open communication, continuous feedback, and mutual respect. Our virtual team events, quarterly town halls, and collaborative project spaces keep us connected and energized, no matter where we’re located.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role level, we offer a comprehensive package that includes:

• Competitive base salary plus performance‑based commissions and bonuses.
• Health, dental, and vision insurance options (for full‑time employees).
• Flexible paid time off and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount program for travel bookings and partner services.
• Access to a robust employee assistance program (EAP) for mental and financial wellness.
• Regular team recognition programs and incentive rewards.

How to Apply

Ready to embark on an exciting career in travel? Click the link below to submit your application and join the brighthush family. We’re looking for passionate, customer‑focused individuals who are eager to learn and grow.

Apply to brighthush Today

Closing Statement

At brighthush, we don’t just sell travel – we create lifelong memories. If you’re ready to bring your enthusiasm, creativity, and dedication to a team that values growth, flexibility, and exceptional service, we want to hear from you. Join us and help shape the future of travel, one unforgettable journey at a time.