🐋 Customer Solutions Architect

Let's start with why we exist. 📡

Ever wondered if your employer is monitoring your work computer?

Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".

At Fleet, we think it's time device management became transparent and open source.

About the company 🌈

You can read more about the company in our handbook, which is public and open to the world.

tldr; Fleet Device Management Inc. is a Series B startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.

Your primary responsibilities 🔭

• ⏫ Serve as the lead technical advisor to customers, providing guidance on Fleet deployment, configuration, and best practices
• 📣 Design and implement scalable Fleet deployments across macOS, Windows, mobile and Linux environments
• 🪴 Provide guidance through complex migrations and own technical success through to the customers deployment completion
• 🌡️ Troubleshoot complex technical issues in collaboration with Support, Engineering and Product teams to resolve customer challenges
• 🕴️ Have the ability to guide the customer rather than be guided, be the subject matter expert
• 🚀 Work collaboratively with product, engineering, and customer support to creatively solve problems outside the normal scope of product use
• 📈 Proactively engage with customers to identify areas where product adoption can be increased, or areas where product best practices are not in place
• 💡 Excellent communication and collaboration skills, with the ability to partner with various teams and stakeholders to drive desired customer outcomes and key objectives
• 🧪 Extensive experience with GitHub, no code solutions like Tines/Torq, cloud environments, and/or configuring log pipelines to a SIEM or data cloud platform
• ✈️ Willingness and ability to travel at least once per month for customer engagements or company events
• 🦾 Work with customers to build and deploy AI-powered workflows and automations for device management

Are you our new team member? 🧑‍🚀

If most of these qualities sound like you, we would love to chat and see if we're a good fit.

• 💭 5+ years IT background specifically in Client Platform Engineering or IT Systems Administration and management of tools like Fleet, Intune, Jamf Pro, Iru, Workspace One, etc.
• 💖 You know how to do a lot with little time and limited resources
• ✍🏾 You have the ability to effectively communicate with key stakeholders, from senior executives to day-to-day engineering contacts, to influence decision making
• 🧬 You have a desire to teach others from junior team members who have never seen Fleet or an MDM before, to senior practitioners with decades of experience in IT (and ensure comprehension)
• 🧑‍🔬 Experience working with self-managed/self-hosted products with complex and varying customer environments (understanding of semantic versioning and the config surface of a deployable product)
• 🤝 Experience with enterprise customer MDM environments, and integrations with the the technologies that plug-in to them (SIEM's, EDR solutions, data visualization solutions, no-code automation)
• 🦉 Experience with or desire to learn infrastructure-as-code, GitOps workflows in device management, and AI workflows for device management.
• 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving and creatively architechting new solutions while assisting external stakeholders.
• ✨ Nice to have: Ability to read and understand server-side code (GO), experience with Terraform or other infrastructure as code, experience with Tines/Torq or other no-code tool.
• ✨ Nice to have: Experience in post-sales solutions architecture, services consulting, or technical account management.
• ✨ Nice to have: Familiarity with osquery, SQLite, and GitOps workflows. Experience working with IT, SRE,CPE, or SecOps teams. NOTE: This is a US-based role only at this time.

Why should you join us? 🛸

Learn more about the company and why you should join us here.

“One of the best teams out there to go work for and help shape security platforms.”

Want to join the team?

Want to join the team?

Message us your Linkedin profile.

The salary range for this role is $125,000 - $155,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.

5+ years IT background in Client Platform Engineering or IT Systems Administration; experience with MDM tools like Fleet, Intune, Jamf Pro; strong communication; willingness to travel monthly; US-based role.

Key Responsibilities

• advising customers
• designing deployments
• troubleshooting issues

Skills & Tools

GitHub, Tines, Torq, Fleet, Intune, Jamf Pro, Workspace One, Terraform, osquery, SQLite, Go

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 125,000 – 155,000 / year
• Languages: English

About Fleet Device Management Inc.

A Series B startup that develops open source device management software, founded by the creators of osquery. — Industry: Information Technology