Customer Solutions Representative - Remote
Connected by creativity and driven by purpose.Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises.Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare.Founded in 2004, Hourglass is globally available in 32 markets and nearly 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more.Hourglass became part of the Unilever Prestige division in 2017.Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com.We are seeking a motivated and customer-oriented Customer Solutions Representative to join our team.The ideal candidate will be responsible for providing outstanding service to our customers, addressing their inquiries, and offering solutions to enhance their experience with our products and services.This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers succeed.Responsibilities :Serve as the primary point of contact for customers, responding to inquiries via phone, email, and chat in a timely and professional manner.Understand and analyze customer needs to provide effective solutions and recommendations.Document customer interactions and maintain accurate records in our CRM system.Collaborate with cross-functional teams to resolve customer issues and improve service processes.Provide product and service information to customers, including troubleshooting and technical support as needed.Conduct follow-up communications to ensure customer satisfaction and retention.Identify opportunities for upselling and cross-selling additional products and services based on customer needs.Stay informed about industry trends, product updates, and company policies to provide the best service possible.Participate in training and development programs to enhance personal and professional growth.Qualifications :High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.Previous experience in customer service, sales, or a related role preferred.Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Ability to work independently and as part of a team in a fast-paced environment.Proficiency in Microsoft Office Suite and experience with CRM software.Strong attention to detail and a commitment to delivering high-quality service.The pay range for this role is :75,000 - 85,000 USD per year(Remote (Silver Spring, Maryland, US))PIe95645e350f0-30511-38382572.