Customer Solutions Specialist

Position Overview We are seeking a professional and organized Customer Experience Specialist to manage customer communications across four company brands. This position will serve as a primary point of contact for customers through email and phone while also assisting with co-packing inquiries and maintaining accurate records of customer concerns. The ideal candidate is an excellent communicator, highly organized, comfortable working with multiple brands simultaneously, and experienced with customer service and Microsoft Office applications.

Key Responsibilities

Manage customer service emails and phone lines for all the company brands. Respond to customer questions, concerns, complaints, and general inquiries in a timely and professional manner. Document and maintain records of all customer complaints in an Excel tracking spreadsheet. Follow up on customer concerns as necessary and ensure issues are appropriately communicated or escalated. Handle incoming co-packing/co-manufacturing inquiries (if required). Gather required information and documentation from prospective co-packing customers. Provide interested co-packers with instructions regarding required paperwork and next steps. Direct qualified inquiries to the appropriate internal department or management team. Maintain organized electronic records and correspondence. Communicate internally through Microsoft Teams and assist with administrative documentation as needed. Protect confidential company, customer, and prospective client information. Perform additional customer experience and administrative duties as assigned. Qualifications & Skills Previous customer service experience required. Fluent in spoken and written English with strong communication skills. Professional telephone and email etiquette. Strong organizational skills and attention to detail. Ability to manage multiple email accounts, brands, inquiries, and priorities. Comfortable handling customer complaints professionally and calmly. Working knowledge of Microsoft Teams, Excel, and Word. Experience with AI or a similar customer service/ticketing platform is preferred. Ability to accurately document and maintain customer service records. Dependable, professional, and able to work independently while collaborating with other departments. Maintain a professional, courteous, and customer-focused manner when communicating by phone and email. Additionally Candidate is comfortable working in person Communicates professionally with both consumers and business customers Can efficiently manage customer service responsibilities across multiple brands while keeping accurate and organized records. Pay: $37,000.00 - $44,000.00 per year Benefits 401(k) Dental insurance Flexible schedule Health insurance Vision insurance Work from home Work Location: Hybrid remote in Goldsboro, NC 27534