Customer Solutions Specialist – Remote, Full‑Time, High‑Impact Service & Order Management for brighthush

About brighthush

brighthush is a fast‑growing powerhouse in the distribution of premium restaurant equipment, HVAC solutions, and residential appliance parts. With a track record of reliability, innovation, and customer‑centric service, we empower a diverse portfolio of clients—from boutique diners to sprawling hospitality chains—to thrive. Our mission is simple: provide businesses with the tools, knowledge, and support they need to succeed. We achieve this by blending deep industry expertise with cutting‑edge technology, continuous learning, and a culture that celebrates collaboration, curiosity, and genuine passion for customer success.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is redefining how the industry operates. We offer a fully remote, flexible work environment that lets you balance professional growth with personal life. Our commitment to employee development means you’ll receive comprehensive training, mentorship, and the opportunity to advance into higher‑level roles such as Senior Customer Solutions Specialist, Team Lead, or Operations Manager. Whether you’re just starting your career or looking to elevate your expertise, brighthush provides the resources, support, and culture to help you succeed.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers via phone, email, and chat, delivering timely, accurate, and courteous support.
• Order Management: Process orders efficiently, ensuring correct product identification, pricing, and delivery schedules.
• Problem Resolution: Identify and resolve product or service issues, escalating complex cases to the appropriate internal teams when necessary.
• Product Knowledge: Maintain an in‑depth understanding of our product catalog, including specifications, compatibility, and inventory status.
• Data Entry & Reporting: Accurately record customer interactions, order details, and follow‑up actions in our CRM and ERP systems.
• Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve customer satisfaction and operational efficiency.
• Cross‑Functional Collaboration: Work closely with sales, logistics, and technical teams to ensure seamless order fulfillment and customer experience.
• Performance Tracking: Monitor key metrics such as response time, resolution rate, and customer satisfaction scores, and report findings to leadership.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a technical or B2B environment.
• Fluent in English, both written and spoken.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software tools.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, with a focus on clarity, empathy, and professionalism.
• Self‑motivated, proactive, and able to work independently while collaborating with cross‑functional teams.
• Basic understanding of inventory management and supply chain principles.

Preferred Qualifications

• Experience in the restaurant, HVAC, or appliance parts industry.
• Knowledge of order‑processing systems or ERP platforms.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities beyond English.
• Familiarity with CRM and ERP software such as Salesforce, SAP, or Oracle.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Quick learner who can navigate complex product information and software tools.
• Problem‑Solving: Analytical thinker who can diagnose issues and propose effective solutions.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration: Comfortable working with sales, logistics, and technical teams to achieve shared goals.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer needs.
• Data‑Driven Decision Making: Comfortable using data to identify trends, measure performance, and drive improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Solutions Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior specialists and managers who share their expertise and career insights.
• Clear performance metrics that open pathways to promotions into senior specialist roles, team leadership, or cross‑functional positions such as Sales Support, Operations, or Product Management.
• Annual learning budgets for certifications, conferences, or courses that align with your career aspirations.
• Regular feedback sessions and career development plans tailored to your strengths and interests.
• Opportunities to lead special projects, process improvement initiatives, or new product launches.

Work Environment & Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles to share wins, challenges, and updates.
• Monthly all‑hands meetings featuring leadership insights, product launches, and employee spotlights.
• Quarterly virtual retreats that combine team building, wellness activities, and skill‑sharing workshops.
• Open‑door communication channels where every voice is heard and valued.
• A flexible work schedule that respects personal commitments while ensuring coverage during core business hours.
• Access to a digital collaboration hub with chat, video, and project management tools.

Compensation & Benefits

We offer a competitive salary range of USD 37,356 – 50,398 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching to help you build long‑term financial security.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance plans.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to manage medical expenses.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee assistance program (EAP) for mental health and well‑being support.
• Annual performance bonuses and spot awards for exceptional contributions.
• Professional development stipend and access to online learning platforms.
• Wellness resources, including virtual fitness classes and mindfulness sessions.

Remote Work Locations

As a fully remote role, you can work from anywhere. We currently support remote employees based in Litchfield Park, Plattsburgh, and Fort Wayne, but we welcome candidates from any U.S. location who meet the technical and scheduling requirements.

Schedule & Training

Work Hours: Monday‑Friday, 11:00 a.m. – 8:00 p.m. EST (flexible within core coverage windows). Training Period: Monday‑Friday, 10:00 a.m. – 7:00 p.m. EST during the first month to ensure you’re fully equipped to handle customer interactions and order processing.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion can help us deliver outstanding service to our customers.

Apply to this position now

Closing Statement

At brighthush, we’re not just filling a role; we’re building a community of dedicated professionals who thrive on solving real‑world challenges and delivering exceptional value to our clients. If you’re eager to grow, innovate, and make a tangible impact from the comfort of your own home, we invite you to apply today. Let’s shape the future of the restaurant equipment, HVAC, and appliance parts industry together.