Customer Success Advocate

This is a Fully Remote Job About Our Client: The organization operates in the waste management industry, focusing on accelerating progress toward Zero Waste through efficient, scalable, and sustainable waste operations. It leverages technology, artificial intelligence, and data-driven strategies to modernize waste and recycling services, aiming to reduce costs and improve recycling efficiency for customers nationwide. Since its founding in 2014, the organization has helped thousands of customer locations save on waste expenses while advancing sustainability. It has received recognition for its business sustainability efforts and workplace culture. About the Opportunity: The CUSTOMER SUCCESS ADVOCATE serves as the primary liaison between customers and the organization, ensuring customer retention, loyalty, and growth. This role involves managing multiple projects to maintain customer satisfaction, addressing at-risk accounts, and leading expansion initiatives. The position is critical in fostering strong customer relationships and coordinating internally to deliver seamless service and optimize customer outcomes. Responsibilities: Oversee customer health and develop strategies to resolve issues and retain clients Collaborate across departments to stabilize and save at-risk customer accounts Lead customer expansion efforts including service optimization and new opportunities Manage project timelines, resource alignment, and communication of progress Handle customer retention risk and off-boarding processes Requirements: 2-3 years of experience in a corporate customer service or customer success B2B role Bachelor’s degree or equivalent experience Strong judgment and decision-making skills in ambiguous situations Ability to learn new software and systems quickly Excellent verbal and written communication skills Proven ability to manage multiple projects and prioritize effectively Strategic thinking with attention to tactical details Strong analytical and problem-solving abilities Pay Range and Compensation Package: $23.07 - $26.44 per hour ($48,000 - $55,000 annually) with a 5% annual discretionary bonus Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.