Customer Success Engineer – AI‑Powered Cloud Platform Onboarding, Technical Support, and Optimization Lead for Enterprise‑Grade IT Operations

About brighthush

brighthush is a trailblazing technology powerhouse that is redefining how enterprises discover, monitor, and optimize their IT performance. By fusing cutting‑edge artificial intelligence, automation, and deep domain expertise, we empower businesses to unlock the full potential of their cloud and on‑premise infrastructure. Our platform delivers real‑time insights, predictive analytics, and actionable recommendations that help customers reduce downtime, improve application reliability, and accelerate digital transformation.

Founded by industry veterans with a passion for data‑driven performance, brighthush has quickly become a trusted partner for Fortune 500 organizations, mid‑market enterprises, and innovative start‑ups alike. While headquartered in Milan, Italy, our distributed, remote‑first culture allows talented professionals from across the globe to join our mission‑driven team.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, growth‑oriented environment where your ideas shape the future of IT operations. We champion continuous learning, provide access to the latest tools and technologies, and reward excellence with competitive compensation, performance bonuses, and a comprehensive benefits package. Whether you’re a seasoned engineer or a rising star, you’ll find ample opportunities to grow your career, collaborate with world‑class experts, and make a tangible impact on our customers’ success.

Role Overview

The Customer Success Engineer is a pivotal role that bridges the gap between our cutting‑edge platform and our customers’ operational goals. You will be the technical advocate who ensures a smooth onboarding journey, delivers engaging workshops, and monitors the health of our customers’ environments. Your deep technical knowledge, combined with exceptional communication skills, will enable you to translate complex platform capabilities into clear, actionable insights that drive measurable business outcomes.

Key Responsibilities

• Onboarding & Implementation: Lead the technical onboarding of new customers, configuring the brighthush platform to align with their unique architecture, security policies, and performance objectives.
• Customer Workshops & Training: Design and deliver customized workshops, webinars, and hands‑on labs that empower customers to leverage advanced features such as AI‑driven anomaly detection, automated remediation, and multi‑cloud monitoring.
• Health Monitoring & Optimization: Continuously monitor customer environments using Dynatrace, Datadog, Grafana, and Prometheus; identify performance bottlenecks; and recommend optimization strategies that reduce latency, improve resource utilization, and lower operational costs.
• Technical Support & Escalation: Serve as the first line of technical support for complex issues, collaborating with our engineering and product teams to resolve incidents and improve platform stability.
• Feedback Loop: Capture customer feedback, usage patterns, and pain points; translate insights into product enhancements and feature requests that align with our roadmap.
• Documentation & Knowledge Base: Author and maintain high‑quality technical documentation, best‑practice guides, and troubleshooting playbooks that empower both customers and internal teams.
• Cross‑Functional Collaboration: Partner with Sales, Product Management, and Marketing to create compelling use‑case stories, case studies, and ROI analyses that showcase the value of brighthush.

Essential Qualifications

• Minimum 4+ years of experience in technical customer‑facing or hands‑on engineering roles.
• Proven expertise in cloud infrastructure (AWS, GCP, Azure) and container orchestration (Kubernetes).
• Strong scripting skills in Bash and Python; familiarity with Go or Node.js is a plus.
• Hands‑on experience with observability tools such as Dynatrace, Datadog, Grafana, and Prometheus.
• Excellent written and verbal communication skills in English; proficiency in Italian is highly desirable.
• Demonstrated ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with AI‑driven performance analytics or machine‑learning‑based monitoring solutions.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure‑as‑code tools (Terraform, Ansible).
• Background in performance engineering, capacity planning, or reliability engineering.
• Certifications such as AWS Certified Solutions Architect, Kubernetes Administrator, or Datadog Certified Engineer.
• Previous experience in a SaaS or cloud‑native company’s customer success or technical support function.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of cloud architectures, Kubernetes, container networking, and observability stacks.
• Problem‑Solving: Ability to diagnose complex performance issues, propose data‑driven solutions, and validate results.
• Communication: Clear, concise, and persuasive communication across technical and business audiences.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term relationships.
• Collaboration: Comfortable working with cross‑functional teams, including engineering, product, sales, and marketing.
• Adaptability: Thrives in a dynamic environment, quickly learning new tools, processes, and customer domains.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Customer Success Engineer, you will:

• Participate in a structured onboarding program that covers our platform, industry trends, and customer success best practices.
• Attend regular internal tech talks, hackathons, and knowledge‑sharing sessions led by senior engineers and product leaders.
• Earn certifications and training credits for advanced courses in cloud architecture, Kubernetes, and observability.
• Take ownership of high‑impact projects that influence product roadmap decisions and customer satisfaction metrics.
• Advance into senior technical roles such as Senior Customer Success Engineer, Solutions Architect, or Technical Program Manager.

Work Environment & Company Culture

brighthush embraces a remote‑first culture that empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Dedicated Slack channels for technical discussions, social events, and knowledge sharing.
• Flexible working hours that respect work‑life balance and time‑zone differences.
• Annual in‑person retreats in Milan or other European cities to foster team cohesion and celebrate achievements.

Our culture is built on transparency, collaboration, and a relentless focus on customer value. We celebrate diversity, encourage open dialogue, and reward innovative thinking.

Compensation & Benefits

While the base salary for this role is competitive at EUR 48,000 per year, we offer a comprehensive benefits package that includes:

• Performance‑based bonuses tied to customer success metrics.
• Health and dental insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, conferences, and certifications.
• Equity or stock‑option program to share in brighthush’s growth.
• Wellness initiatives such as virtual fitness classes, mental health resources, and ergonomic support.
• Annual company‑wide retreats and team‑building events.

Ready to Make an Impact?

If you are a technically savvy, customer‑focused engineer who thrives on solving complex problems and driving measurable outcomes, brighthush invites you to join our mission to transform IT performance worldwide. Bring your expertise in Kubernetes, cloud platforms, and observability tools, and help our customers unlock the full potential of their digital infrastructure.

Apply today and become a key player in a company that is reshaping the future of technology. We look forward to exploring how your skills and passion can help us deliver unparalleled value to our customers.