Customer Success Manager
Customer Success Manager (Utility Billing / Property Services) Location: Jacksonville, FL Job Type: Full-Time Compensation: $60,000–$70,000 + annual bonus Schedule: In-person Monday–Friday, with the option to work remotely 2 days per month
About Us
Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We deliver tech-enabled utility cost recovery, streamline operations for our clients, and ensure residents are billed fairly and accurately. As we continue to grow, we're looking for a driven, detail-oriented Customer Success Manager to join our team. Position Overview The Customer Success Manager plays a critical role in managing property accounts — from onboarding new clients and coordinating utility billing launches to building long-term relationships and uncovering growth opportunities. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to grow alongside a company at the forefront of utility innovation.
Key Responsibilities
Serve as the primary point of contact for a portfolio of clients, delivering exceptional service and ensuring long-term satisfaction Partner with internal teams to resolve client issues, track deliverables, and communicate project status Analyze utility data and client trends to drive informed recommendations and support billing accuracy Lead onboarding for new client properties, setting clear timelines and managing expectations across stakeholders Collaborate with sales and operations to identify upsell opportunities and improve client outcomes Respond to client inquiries promptly and professionally by phone and email Maintain organized account records, reports, and meeting notes Monitor key metrics including time to value, onboarding satisfaction, and client retention Qualifications 2+ years of experience in customer success, account management, project management, or a related role (experience in utilities, billing, or property management a plus) Exceptional communication and relationship-building skills Strong organizational skills and the ability to manage multiple projects simultaneously Proficiency with Microsoft Office and CRM tools (strong Excel skills a plus) High attention to detail and a proactive approach to problem-solving Comfortable working both independently and as part of a team in a fast-paced environment Bachelor's degree preferred Why Join Us? Competitive salary and benefits package Opportunities for growth and advancement in a thriving industry Collaborative, supportive team culture Work that makes a real impact in utility efficiency and cost recovery If you're a proactive, client-focused professional looking to build a long-term career, we'd love to hear from you. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance