Customer Success Manager

Managing a diverse portfolio of customers remotely, the full-time Customer Success Manager will ensure clients achieve measurable business outcomes through strong adoption, proactive engagement, and long-term partnership, while leveraging bilingual communication skills in English and Spanish. Key responsibilities Own and manage a portfolio of approximately 30-35 accounts, developing customer success plans to drive adoption and retention Analyze customer health scores and product usage data to proactively identify risks and opportunities, collaborating with internal teams on mitigation strategies Create personalized communication strategies to engage stakeholders at all levels, ensuring customers remain informed and connected to the platform's value Required qualifications 1-2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS Professional fluency in both English and Spanish, with strong communication skills tailored to diverse audiences Experience using Salesforce or similar CRM platforms to manage account plans and customer health information Ability to analyze customer metrics and develop actionable plans based on insights Proven track record of identifying growth opportunities and implementing scalable engagement strategies Experience: 5 years required