Customer Success Manager

This role involves managing client relationships and driving the adoption of AI-driven software solutions within the legal sector. The successful candidate will act as a strategic partner to law firms, ensuring they maximize the value of their technology investments while contributing to ongoing product development. The Role Drive client retention, adoption, and expansion by providing strategic guidance and support to law firm partners. Manage the onboarding process to ensure new clients are fully integrated and operational within established timelines. Analyze product utilization data to identify opportunities for increased engagement and feature adoption. Collaborate with product teams by providing actionable client feedback to influence the development roadmap. Develop case studies and use cases that demonstrate the return on investment for legal professionals. What You'll Need Strong analytical skills with the ability to interpret complex data and present insights to non-technical stakeholders. Proven experience in project management and a consultative approach to solving operational challenges. 5+ years of experience in customer success, ideally managing mid-size and enterprise-level accounts. What's On Offer Annual On Target Earnings (OTE) of $120,000 – $165,000. Comprehensive benefits package including health, dental, vision, and life insurance, plus a 401(k) program with employer matching. Flexible Time Off (FTO) policy and a supportive, autonomous work environment. Workplace setup reimbursement and a telecomm stipend to support remote work. Apply via Haystack today!