Customer Success Manager

This employer is hiring for a Scaled Customer Success Manager role focused on driving customer value and retention. The position involves managing a portfolio of customers and leveraging data to ensure their success and satisfaction. The Role Drive customer adoption, value realization, and renewal readiness for a portfolio of mid-market and small business customers. Utilize customer and product signals to identify engagement opportunities and deliver relevant experiences through various channels. Translate customer health, sentiment, and adoption metrics into actionable renewal strategies and identify growth opportunities. Manage inbound customer inquiries, ensuring timely resolution or appropriate routing. What You'll Need 4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale customer role. Proven experience managing or influencing customer renewals, including mitigating churn and driving retention. Strong analytical skills with fluency in SaaS retention metrics and customer signal interpretation. Excellent communication and collaboration abilities, with experience in cross-functional coordination. What's On Offer Annual salary of $126,800 – $193,100 USD. Opportunity to work remotely within the US. Role in a dynamic environment focused on customer growth and success. Chance to contribute to scaling customer success operations. Apply via Haystack today!